For your stay booking, please be aware that you may be charged for damaged or lost property, or if extra cleaning is required, after your trip ends.
If you cause any damage during your stay, fail to leave the stay in good condition as requested by the host’s check-out instructions (resulting in additional cleaning costs for the host), or remove items from the property, your host can request reimbursement for the incurred expenses.
The following reimbursement process applies only to Stay bookings, and not RV bookings.
In the rare event that your host believes there might be some damage, missing items, or extra cleaning costs involved, they may initiate a reimbursement request with our dedicated Outdoorsy Resolutions Team.
Rest assured, our team’s primary goal is to ensure fairness and reasonability. They’ll carefully assess the situation by reviewing the information provided by your Host, as well as any comments you might have added when responding to your host’s initial reimbursement request. Additionally, they may reach out to you or anyone else who can shed light on the situation.
After this investigation, the Resolutions Team will contact you if the charges are deemed legitimate. You’ll be given a full 48 hours to respond. If you’re in agreement with the charges or choose not to respond, your payment method will be charged accordingly, with the funds going directly to your host, and the reimbursement request will be promptly closed.
However, if you have concerns or wish to negotiate a partial payment, you can decline the request. In such cases, our Resolutions Team will step in to facilitate a fair and amicable resolution between you and your host.
To avoid or mitigate extra charges after your stay, follow these best practices:
Yes, the Protection Package for Stays provides you with bodily injury protection, which includes:
For more information please refer to our Protection Packages for Stays article.