What are first steps if I damage something in the RV?
If damages occur, please contact the owner immediately. You can also email support@outdoorsy.com to get the claims process started for your owner.
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What is the security deposit? How does it work?
The security deposit is the magical money set aside to cover your rear should something go wrong. You decide how much this refundable deposit should be and collect that amount before allowing anyone to rent your RV. The security deposit should cover mileage and generator overages, as well as any interior damage that may occur…
What happens if things go wrong?
Our renters and owners are careful and conscientious, but let’s not kid ourselves, accidents happen. Any accidental damage should be documented and reported by email to claims@outdoorsy.com within 48 hours of an incident, or upon receipt of a damaged RV. We’ll need a completed owner’s claim form, photos of the damage, the RV return form…
I need to file a claim
Please refer to the insurance section of our FAQs for full details on the insurance claims process.
What if I need to charge more for overages beyond the amount of the security deposit?
This is one for the Outdoorsy support team. You’ll need documentation of all the additional charges, including the signed RV Return Form. Go to your Outdoorsy dashboard and select “Manage Security Deposit” on the specific booking to claim the full security deposit. Then reach out to Outdoorsy support via phone, chat or email and let…
How do I file a claim?
As hard as we fight against it, accidents happen. To start the claims filing process, please notify the Outdoorsy claims team via email at claims@outdoorsy.com within 48 hours of the reported loss. Once you can provide completed forms, the team will start processing your claim. You can find the insurance claim form in the documents…
Can I trust your claims management process?
Yes. Outdoorsy partners with claim administration expert, Sedgwick Claims Management, Inc. Sedgwick is known for providing the most accurate, expedient claims management services in the industry. To start the claims filing process, please email your claim details to claims@outdoorsy.com within 48 hours of reported loss.