What are first steps if I damage something in the RV?
If damages occur, please contact the owner immediately. You can also email support@outdoorsy.com to get the claims process started for your owner.
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What is the security deposit? How does it work?
What is the security deposit? The security deposit is the magical money set aside to cover your rear should something go wrong. You decide how much this refundable deposit should be and collect that amount before allowing anyone to rent your RV. The security deposit should cover any ancillary charges such as mileage overages, generator…
What happens if things go wrong?
Our renters and owners are careful and conscientious, but let’s not kid ourselves, accidents happen. Any accidental damage should be documented and reported by email to claims@outdoorsy.com within 48 hours of an incident, or upon receipt of a damaged RV. We’ll need a completed owner’s claim form, photos of the damage, the RV return form…
What if I need to charge more for overages beyond the amount of the security deposit?
This is one for the Outdoorsy support team. You’ll need documentation of all the additional charges, including the signed RV Return Form. Go to your Outdoorsy dashboard and select “Manage Security Deposit” on the specific booking to claim the full security deposit. Then reach out to Outdoorsy support via phone, chat or email and let…
How do I file a claim?
As hard as we fight against it, accidents sometimes happen. But when they do, our dedicated claims team is here to help you get back on the road as quickly as possible. To start the claims process, simply login to your Outdoorsy dashboard and visit the “Booking Details” page. Scroll down to the “Protection” portion and…
