Updated March 27 These are unprecedented times, which will continue to develop on a daily basis. We want to provide you with as much guidance as possible going forward, while also following the advice of the advisories from the Centers for Disease Control (CDC) and the World Health Organization (WHO) to stay on top of…
If damages occur, please contact the owner immediately. You can also email support@outdoorsy.com to get the claims process started for your owner.
First things first. Get in touch with our Customer Support Team since we need to know about date changes for insurance reasons. Reach out via live chat (located in the lower right-hand corner of the site), or email support@outdoorsy.co. Avoid making any change to the reservation yourself; the support team can typically make a quick…
When your RV is returned, we ask that you please complete a thorough interior and exterior walkthrough with the renter and take detailed notes and photos of all new damage. For your convenience, Outdoorsy provides departure and return forms on your Outdoorsy dashboard. iPhone users, we strongly suggest using the Outdoorsy app to take pre-and…
Above all, it’s important to be communicative and transparent with your renter so they know exactly what’s happening with their deposit. Here are your options: Hold entire security deposit: This gives you time to estimate the charges needed upon return. Claim entire security deposit: If charges exceed the security deposit amount, be sure to select…
First things first. Get in touch with our Customer Support Team since we need to know about date changes for insurance reasons. Reach out via live chat (located in the lower right-hand corner of the site), or email support@outdoorsy.co. If you need to adjust the price as well as dates, our support team can help…
As a lister on Outdoorsy, you agree to have your tires inspected before each reservation. You also agree to inspect your electrical systems, LP Gas system, appliances and brakes once every three months. You agree that your tires will be maintained to a fifty percent (50%) tread-wear life or greater for your vehicle to remain…
Once you pick up the rental, you’re responsible for any damage that occurs during the rental period. (Make sure you are aware of what your insurance covers and what you’re responsible for on the road). Unless your bundle includes interior damage protection, this doesn’t cover certain things like interior damage NOT caused in a collision.If…
This varies depending on the type of vehicle and the location, price and season. Feel free to reach out to our support team with this information, and they can help provide some information specific to your region.
Our renters and owners are careful and conscientious, but let’s not kid ourselves, accidents happen. Any accidental damage should be documented and reported by email to claims@outdoorsy.com within 48 hours of an incident, or upon receipt of a damaged RV. We’ll need a completed owner’s claim form, photos of the damage, the RV return form…
Nothing stinks quite like a broken-down vehicle during a road trip (okay, maybe roadkill). Luckily, Outdoorsy provides all renters with the option to purchase roadside assistance, something that will give both you and your renters peace of mind. But if your renters opted out of that add-on, be prepared to help them through the process of…
This varies depending on the type of vehicle and the location, price and season. Feel free to reach out to our support team with this information, and they can help provide some information specific to your region.
If your renters change their request during their trip, you have the right to decline, especially if you have a booking coming up soon. But if you decide to honor the request (good on you!), contact us here at Outdoorsy before doing anything else. We can help you adjust the insurance and payment details and…
This is one for the Outdoorsy support team. You’ll need documentation of all the additional charges, including the signed RV Return Form. Go to your Outdoorsy dashboard and select “Manage Security Deposit” on the specific booking to claim the full security deposit. Then reach out to Outdoorsy support via phone, chat or email and let…
Just key your desired dates and location into the search field on Outdoorsy.com to discover a host of awesome RVs. If you like a listing, click “Request Booking”, and the owner will approve or deny your request. When approved, you’ll be prompted to pay the reservation deposit. You can also add Outdoorsy roadside assistance at…
If a refund is due because of a cancellation of a booking by either the renter or owner, this will automatically happen once the rental is processed in line with the reservations cancellation policy the refund is immediately released back to the renter’s credit card on file. If the refund is due to negotiations between…
The Outdoorsy Customer Support Team is our team based in California and Canada who are available to help deliver timely, empathetic help to all our RV owners and renters on the platform. This team answers and respond to every phone call and message and finds solutions when you need it most. Got a question? They’re…
Yes, but both parties have to agree. If the owner is open to it, send a short note to them through the Outdoorsy platform to confirm the change. Then contact our support team at support@outdoorsy.com or (415) 930-4841 with your booking ID and let us know the new dates. Once we have confirmation from the…
Yes, however refunds are determined by the owner, so please contact them directly. The Outdoorsy support team can’t process any refund without the authorization of the owner, unless it’s due to extenuating circumstances (e.g. a vehicle not being in rentable condition, intentionally misleading information, etc.).
