Updated August 7, 2020 These are unprecedented times, which will continue to develop on a daily basis. We want to provide you with as much guidance as possible going forward, while also following the advice of the advisories from the Centers for Disease Control (CDC) and the World Health Organization (WHO) to stay on top…
First things first. Get in touch with our Customer Support Team since we need to know about date changes for insurance reasons. Reach out via live chat (located in the lower right-hand corner of the site), or email support@outdoorsy.co. Avoid making any change to the reservation yourself; the support team can typically make a quick…
When you complete the rental process, we ask that you please complete a thorough interior and exterior walkthrough with the renter. Take detailed notes and photos of all-new damage. This must be completed at the time of return. If you’re unable to meet with your renter, it must be done within 48 hours after the…
Above all, it’s important to be communicative and transparent with your renter so they know exactly what’s happening with their deposit. Here are your options: Hold entire security deposit: This gives you time to estimate the charges needed upon return. Claim entire security deposit: If charges exceed the security deposit amount, be sure to select…
First things first. Get in touch with our Customer Support Team since we need to know about date changes for insurance reasons. Reach out via live chat (located in the lower right-hand corner of the site), or email support@outdoorsy.co. If you need to adjust the price as well as dates, our support team can help…
As a lister on Outdoorsy, you agree to have your tires inspected before each reservation. You also agree to inspect your electrical systems, LP Gas system, appliances and brakes once every three months. You agree that your tires will be maintained to a fifty percent (50%) tread-wear life or greater for your vehicle to remain…
This varies depending on the type of vehicle and the location, price and season. Feel free to reach out to our support team with this information, and they can help provide some information specific to your region.
Nothing stinks quite like a broken-down vehicle during a road trip (okay, maybe roadkill). Luckily, Outdoorsy provides all renters with the option to purchase roadside assistance, something that will give both you and your renters peace of mind. But if your renters opted out of that add-on, be prepared to help them through the process of…
This varies depending on the type of vehicle and the location, price and season. Feel free to reach out to our support team with this information, and they can help provide some information specific to your region.
If your renter reaches out to you wanting to extend their rental period mid-trip, Hooray! This means they’re having a blast in the great outdoors. But this also means you’ll have some decisions to make… Will you be able to get your rig ready in time for your next renter? Do you have plans to…
This is one for the Outdoorsy support team. You’ll need documentation of all the additional charges, including the signed RV Return Form. Go to your Outdoorsy dashboard and select “Manage Security Deposit” on the specific booking to claim the full security deposit. Then reach out to Outdoorsy support via phone, chat or email and let…
Just key your desired dates and location into the search field on Outdoorsy.com to discover a host of awesome RVs. If you like a listing, click “Request Booking”, and the owner will approve or deny your request. When approved, you’ll be prompted to pay the reservation deposit. You can also add Outdoorsy roadside assistance at…
If a refund is due because of a cancellation of a booking by either the renter or owner, this will automatically happen once the rental is processed in line with the reservations cancellation policy the refund is immediately released back to the renter’s credit card on file. If the refund is due to negotiations between…
The Outdoorsy Customer Support Team is our team based in California and Canada who are available to help deliver timely, empathetic help to all our RV owners and renters on the platform. This team answers and respond to every phone call and message and finds solutions when you need it most. Got a question? They’re…
So you’re on the road, having a blast in the rig you rented from Outdoorsy, and you’re itching to extend your trip? Or maybe your Outdoorsy trip hasn’t started yet, but you’ve decided you want to extend your trip because you can never have enough s’more-tastic fun? Sweet! In either of these cases, we make…
Yes, however refunds are determined by the owner, so please contact them directly. The Outdoorsy support team can’t process any refund without the authorization of the owner, unless it’s due to extenuating circumstances (e.g. a vehicle not being in rentable condition, intentionally misleading information, etc.).
