“I sent you an email.” “I didn’t get it.” We all know how this conversation goes. The real person to blame is actually not a person at all—it’s your faulty internet service provider filtering system. Consider this your primer on how to get around the system and make sure you never miss an important email…
Even the best-planned trips can be impacted by an unexpected event or unplanned interruption, illness, road closures, traffic accidents, medical emergency, adverse weather, natural disasters, or more. Trip insurance allows you to recoup the investment you made in your trip if you meet the terms and conditions outlined in the plan. Say it’s the day before…
We welcome all types of rigs, from the stylish ‘fiver’ to the beautifully restored Airstream. You name it: Class A, Class B, Class C, travel trailers, pop-ups, fifth wheels, van and truck campers, stationary and vintage trailers, non-mobile “destination campers”, park models and towing vehicles too.
Once you pick up the rental, you’re responsible for any damage that occurs during the rental period. Outdoorsy provides both $1M liability insurance and up to $250,000 comprehensive and collision coverage to protect you during the rental. But this doesn’t cover certain things like interior damage NOT caused in a collision. (Make sure you are…
Outdoorsy allows owners to choose among three standardized cancellation policies (Flexible, Moderate and Strict) that we enforce to protect both owners and renters. Flexible: Reservation deposit (25% of full trip cost) is refundable if canceled more than five days prior to booking start date If the renter has paid in full and the booking is…
Typically, rentals will include a base amount of miles and hours for free, and then charge for additional usage. Please refer to individual listings to see how mileage and generator fees are handled for your booking. If it’s not listed or you have questions, reach out to owners directly for clarification. Often, owners are open…
Outdoorsy allows owners to choose from three standardized cancellation policies (Flexible, Moderate and Strict) that we enforce to protect both owners and renters. An owner’s cancellation policy determines the amount of the renter’s reservation deposit. The reservation total is charged to all bookings made 14 or more days in advance. If a booking is…
Each RV owner on Outdoorsy is free to set their own terms for mileage. Some miles may be included in base rental rates and can be dependent on the season. All this information is clearly set out in the description of each vehicle, so you’ll know exactly what’s included before you make the booking.
It’s up to the discretion of the owner. You can find this info at the bottom of each listing, but feel free to message the owner directly if you want to share your constraints with them.
Depends on the person! Owners may respond in a few minutes or a few hours—or even make a decision about a reservation request right away. If it’s been more than 48 hours, feel free to reach out to an Outdoorsy support agent to follow up on the status of your request.
Search, book, roll. Just key your desired dates and location into the search field on Outdoorsy.com to discover a host of awesome RVs. Some owners will want to know a little about you before booking a reservation, and others will want to book immediately.
If you cancel a reservation, your refund amount is determined by your owner’s cancellation policy and how close to your trip you are at the time of your cancellation. If you’d like to request a bigger refund from your owner, you can send a request to them through our Outdoorsy messaging inbox. Any additional refund…
While one-way rentals are definitely a possibility, it comes down to each individual owner and their policies. An owner may opt to allow a one-way rental for an additional return fee and pick the rental up themselves.
A lot of our owners are pet lovers, but may have restrictions on pets in their vehicles. Check the rules section of each listing to see if they’re “Pet Friendly”.
Seems like a dream, but oftentimes, yes! Delivery options are at the sole discretion of the owner, but we’ve seen great results. You can typically expect to pay an additional fee, based on distance, for delivery/setup options. As always, we encourage you to work directly with owners to find the best options. Make sure you…
Generally, if the RV is 45-feet long or less, and you aren’t towing something over 10,000 pounds, then you usually don’t need a special license. (This requirement varies by state). That being said, if you’re looking to rent a luxury 45-foot mansion-on-wheels, it would be best to discuss with the owner to make sure you’re…
Yes, but both parties have to agree. If the owner is open to it, send a short note to them through the Outdoorsy platform to confirm the change. Then contact our support team at support@outdoorsy.com or (415) 930-4841 with your booking ID and let us know the new dates. Once we have confirmation from the…
Yes, however refunds are determined by the owner, so please contact them directly. The Outdoorsy support team can’t process any refund without the authorization of the owner, unless it’s due to extenuating circumstances (e.g. a vehicle not being in rentable condition, intentionally misleading information, etc.).
Outdoorsy insurance doesn’t cover travel to Mexico, but all other location restrictions are up individual owners. Some owners, for example, stipulate that their vehicles can’t be rented for festivals. And if these specific terms are broken by the renter, that person is fully responsible for any penalty set, and all repairs, cleaning and additional charges…
Yes! Not only that, but international travelers are covered under our $1M insurance program. Many of our international travelers love this about Outdoorsy since it allows them to rent more unique rentals for their adventure instead of the typical cookie-cutter RV rental companies. All qualified renters, domestic and international, are covered for rentals in the…