How do I learn from other RV owners?
Glad you asked! You can find owners’ stories and tips on our blog. Or consider joining our private Facebook group for Outdoorsy owners.
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What steps do I take when a renter requests a date change after they’ve paid?
First things first. Get in touch with our Customer Support Team since we need to know about date changes for insurance reasons. Reach out via live chat (located in the lower right-hand corner of the site), or email support@outdoorsy.co. If you need to adjust the price as well as dates, our support team can help…
What makes a successful key exchange?
Details, details, details. Often during the rental pick up, your renter is excited to get underway and won’t remember everything you’ve told them. Make sure you are clear and concise when going through the walkthrough, and make sure they review and sign off on everything in the Renter Return form. Additionally, it’s helpful to have…
What happens if things go wrong?
Our renters and owners are careful and conscientious, but let’s not kid ourselves, accidents happen. Any accidental damage should be documented and reported by email to claims@outdoorsy.com within 48 hours of an incident, or upon receipt of a damaged RV. We’ll need a completed owner’s claim form, photos of the damage, the RV return form…
What can I do to get the best reviews possible?
Better search results. More confident renters. There are so many reasons to shoot for five-star reviews. So what’s your best strategy? Transparency is a BIG deal. Be really detailed and communicative with renters through the booking, rental and post-rental process. Let them know about any restrictions and penalties that could lead to extra charges so…
What are the most frequently asked questions at pick up?
There are two types of questions that a renter might ask when picking up the keys for their reservation. Clarification questions about the unit, and suggestions for their trip. preparing a few recommendations in advance can be extremely helpful for your renters (and increase the likeliness of a five-star review). Vehicle related questions * How…
What are the best questions to ask my renter?
This would depend on the type of vehicle but some questions would definitely be universal: What are their plans, where do they plan to tow/drive your RV? What is their experience in an RV, have they ever towed before?/Driven a large vehicle before? How many adults/children will be staying/traveling in the RV For trailers, what…
My renters are here. What next?
Meet, greet, smile and high five. Then dive right into the RV Departure Form. Run through the steps to make sure your guests know how to operate the RV and all of its appliances. The list also serves as a reminder to make sure miles, fuel levels and any damages are noted before your renters…