HELP   //   Canada FAQ

I need to cancel my reservation, what is the policy?

Cancellation policies are set by each owner when they list their RV. Renters will be asked to agree to the owner’s cancellation policy when they make a booking.

Outdoorsy allows owners to choose among three standardized cancellation policies (Flexible, Moderate, and Strict) that we enforce to protect both owners and renters.

Flexible

When a Renter makes a reservation with a departure date more than 14 days in advance, a Reservation Deposit is charged when an Owner accepts the reservation. This charge is 25% of the full cost of the trip. 

  • Example:
    More than 14 days
    A $400 trip full cost = a $100 Reservation Deposit

When a Renter makes a reservation with a departure date less than 14 days in advance, a Reservation Deposit is charged in full.

  • Example:
    Less than 14 days
    A $400 trip full cost = a $400 Reservation Deposit

Once an Owner accepts a Reservation Request, a full refund (including service fee) is available for 48 hours – if the departure date is still more than 14 days away. Otherwise, the service fee is non-refundable.

If a Reservation is canceled less than 5 days prior to the departure date:

  • Insurance is refunded
  • 75% of the booking total is refunded
  • The service fee is not refunded

Moderate

When a Renter makes a reservation with a departure date more than 14 days in advance, a Reservation Deposit is charged when an Owner accepts the reservation. This charge is 25% of the full cost of the trip. 

  • Example:
    More than 14 days
    A $400 trip full cost = a $100 Reservation Deposit

When a Renter makes a reservation with a departure date less than 14 days in advance, a Reservation Deposit is charged in full.

  • Example:
    Less than 14 days
    A $400 trip full cost = a $400 Reservation Deposit 

Once an Owner accepts a Reservation Request, a full refund (including service fee) is available for 48 hours – if the departure date is still more than 14 days away. Otherwise, only insurance is refunded. The Reservation Deposit (50% of the booking total) and service fee will not be refunded.

If a Reservation is canceled less than 7 days prior to the departure date:

  • Insurance is refunded
  • 50% of the booking total is refunded
  • The service fee is not refunded

Strict

When a Renter makes a reservation with a departure date more than 14 days in advance, a Reservation Deposit is charged when an Owner accepts the reservation. This charge is 50% of the full cost of the trip. 

  • Example:
    More than 14 days
    A $400 trip full cost = a $200 Reservation Deposit

When a Renter makes a reservation with a departure date less than 14 days in advance, a Reservation Deposit is charged in full.

  • Example:
    Less than 14 days
    A $400 trip full cost = a $400 Reservation Deposit

Once an Owner accepts a Reservation Request, a full refund (including service fee) is available for 48 hours – if the departure date is still more than 14 days away. Otherwise, only insurance is refunded. The Reservation Deposit (100% of the booking total) and service fee will not be refunded.

If a Reservation is canceled less than 14 days prior to the departure date:

  • Insurance is refunded
  • 0% of the booking total is refunded
  • The service fee is not refunded

How does COVID-19 affect the Outdoorsy cancellation policy? 

Because of the rapidly-evolving nature of COVID-19, we are currently unable to adapt our policies around the pandemic. Though we made exceptions in March, we must now return to our original cancellation policies put in place for the protection of our valued renters and dedicated owners.

Before booking a planned vacation or last-minute getaway, please examine the owner’s cancellation policy thoroughly and research how COVID-19 may be affecting your travel destination.