HELP   //   Canada FAQ

I need to cancel my reservation, what is the policy?

Cancellation policies are set by each owner when they list their RV.

Outdoorsy allows owners to choose among three standardized cancellation policies (Flexible, Moderate, and Strict) that we enforce to protect both owners and renters.

Flexible:

  • Reservation deposit (25% of full trip cost) is refundable (minus fees) if canceled more than five days prior to booking start date
  • If the renter has paid in full and the booking is canceled more than five days prior to booking start date, a full refund (minus fees) is issued
  • If canceled less than five days prior to booking start date, a partial refund of 75 percent of the full rental amount (minus fees) is issued, but the reservation deposit is non-refundable.

Moderate:

  • Reservation deposit (25% of full trip cost) is non-refundable
  • If the renter has paid in full and the booking is canceled more than seven days prior to booking start date, a partial refund of 75 percent of the full rental amount (minus fees) is issued
  • If canceled less than seven days prior to booking start date, a partial refund of 50% of the total rental amount (minus fees) is issued

Strict:

  • 50% the reservation deposit (50% of full trip cost) is non-refundable
  • If the renter has paid in full and the booking is canceled more than 14 days prior to booking start date, a partial refund of 50% of the full rental amount (minus fees) is issued
  • If canceled less than 14 days prior to booking start date, no refund is issued

Renters will be asked to agree to the owner’s cancellation policy when they make a booking.

How does COVID-19 affect the Outdoorsy cancellation policy? 
Because of the rapidly-evolving nature of COVID-19, we are currently unable to adapt our policies around the pandemic. Though we made exceptions in March, we must now return to our original cancellation policies put in place for the protection of our valued renters and dedicated owners.

Before booking a planned vacation or last-minute getaway, please examine the owner’s cancellation policy thoroughly and research how COVID-19 may be affecting your travel destination.