When you file a claim, please make sure you have the following required documents available, or we will not be able to accept your claim. Required claim documents Pre-trip and post-trip photos Upload photos using your Outdoorsy app or via your Owner Dashboard on web Your most recent 90-day inspection forms Completed and signed renter departure/return…
To submit a claim, you’ll need to take pre-trip and post-trip photos and upload them to the app. Along with the photos, you’ll also need both the return and departure forms completed, signed, and on hand. The forms differ depending on whether your vehicle is driveable or towable. For motorized RVs, you’ll need to submit:…
While incredibly rare, having your RV totaled while it is out on a rental is certainly a concern for many owners on our platform. If you’re not sure what is owed and how it is determined, it can heighten these concerns. We hope to ease those worries with the information below! What will I be…
Peace of mind can be hard to come by these days, but you can find it easily by purchasing the Peace of Mind protection package while renting through Outdoorsy. Along with our lowest deductible offering and highest liability protection, Accident Interruption is included at no additional cost to this package. This means if a renter…
It’s always a good rule of thumb to take a safety first approach in any vehicle. That’s why all states require seat belts for every passenger in an RV, including passengers in the cabin area. In addition, Outdoorsy terms and conditions state the following: “Renter acknowledges that Outdoorsy has no control over the number of…
Outdoorsy offers three levels of insurance protection so that renters can choose the most suitable level of protection for their needs. Each level provides different comprehensive and collision coverage, liability coverage, and additional services. You can find these packages in the booking process on eligible rentals. Package pricing varies with each rental. Pricing is determined…
When looking forward to your vacation the last thing you want to do is think about something going wrong. Still, even the best-planned trips can be impacted by an unexpected illness, road closures, traffic accidents, medical emergency, adverse weather, natural disasters, delayed flights and more. These troubles can occur when least expected, forcing you to…
Even the best-planned trips can be impacted by an unexpected event or unplanned interruption, illness, road closures, traffic accidents, medical emergency, adverse weather, natural disasters, or more. Trip insurance allows you to recoup the investment you made in your trip if you meet the terms and conditions outlined in the plan. Say it’s the day before…
You’ve come to the right place. Download this pdf of the Ontario Outdoorsy Comprehensive Policy Abstract here. Download this pdf of the Alberta Outdoorsy Comprehensive Policy Abstract here. Download this pdf of the Quebec Outdoorsy Comprehensive Policy Abstract here. Download this pdf of the French-Canadian version of the Quebec Outdoorsy Comprehensive Policy Abstract here.
Liability: If the renter is found to be at fault in an accident, liability coverage will pay for damage to another person’s property (property damage liability) or for costs associated with another person’s injuries (bodily injury liability). Liability insurance is required in all states, but the minimum liability varies per state. Comprehensive & Collision: Covers…
As hard as we fight against it, accidents sometimes happen. But when they do, our dedicated claims team is here to help you get back on the road as quickly as possible. To start the claims process, simply login to your Outdoorsy dashboard and visit the “Booking Details” page. Scroll down to the “Protection” portion and…
Outdoorsy’s insurance covers vehicles for travel into Canada. Please confirm directly with the owner before taking the vehicle across the Canadian border. Owners will always have the final say on whether or not this is allowed. Our insurance does not insure rentals that travel into Mexico.
Our renters complete a two-step verification process upon booking a unit through Outdoorsy. If a driver does not automatically pass or is unable to complete either step, there are options for review. Our support team can be reached 24/7 via phone, chat or email and is available to assist with escalating the manual review request. …
Drivers must be at least 25 years of age, have a current license, and clean driving history.
If your vehicle does not qualify for liability coverage, your renters will need to obtain an insurance binder from a third-party insurance company for securing liability insurance.
Yes, your personal policy will cover your vehicle for your personal use, but does not apply when your vehicle is being rented out. If anything occurs during the rental period, your insurance provider will likely decline coverage. This gap in coverage is why Outdoorsy offers commercial rental insurance to all qualified owners. If you are…
Our insurance is provided by Liberty Mutual, one of the largest insurance providers in the world. Liberty Mutual is rated A+ by AM Best. Through this partnership, we can confidently insure the safety and protection of both domestic and international travelers and owners.
