If anything changes with your original trip dates, either prior to or during the trip itself, contact the owner immediately to get their approval. If you are in the middle of a booking when changes need to be made, contact both the owner and Outdoorsy’s support team at firstname.lastname@example.org.
If damages occur, please contact the owner immediately. You can also email email@example.com to get the claims process started for your owner.
Outdoorsy makes it super simple to get covered under its $1M insurance policy. Just navigate to your reservation and click “Get Verified”. Or go to your profile to add licenses for any drivers age 25 and up. Your information will be submitted for a DMV check, and once cleared, you’re approved for our insurance coverage.
When it comes to private rentals like this, there’s no industry standard. We’re neither a hotel or a rental car company. We get it! Aligning on times that work for both the renter and owner takes flexibility and understanding. Luckily, Outdoorsy owners have stepped up with a number of helpful suggestions based on their experiences….
Outdoorsy works hard to ensure that all members are safe, insured and qualified to drive. To provide insurance, we have to confirm identity and driving history. We run DMV background checks across the 50 U.S. states, including Puerto Rico and the U.S. Virgin Islands, as well as over 100 international countries for international renters. We…
There isn’t a limit to the number of drivers, but each driver must pass our DMV check to be covered by Outdoorsy’s insurance policy. The primary renter who signs the contract is ultimately responsible for any additional drivers insured through Outdoorsy’s policy.
Just key your desired dates and location into the search field on Outdoorsy.com to discover a host of awesome RVs. If you like a listing, click “Request Booking”, and the owner will approve or deny your request. When approved, you’ll be prompted to pay the reservation deposit. You can also add Outdoorsy roadside assistance at…
Our community thrives on transparency, honesty and accountability. That’s why we try to collect as many ratings and reviews as possible to give renters insight into each owner. Be vigilant about reading reviews and asking owners detailed questions in order to become more comfortable on the site.
You will either pick up the vehicle directly from the owner or from one of our managed partners who stores multiple vehicles. During both pick-up and drop-off, you will need to allow extra time for walkthroughs, operational instructions, signing of forms, damage inspections, etc. Plan accordingly! During pickup, give yourself 30-60 minutes to complete everything….
The renter only sees the pickup address after the reservation has been confirmed on the platform. Until then, the listing only displays the city/state.