Owner Service Fee The owner service fee for vehicle bookings is 20% of the booking subtotal (the nightly rate plus cleaning fee, add-on fees, delivery fee and any other fees, if applicable, but excluding Outdoorsy fees and taxes). Owners can locate this fee on the reservation page for a given booking. Renter Service Fee The…
First things first. Get in touch with our Customer Support Team since we need to know about date changes for insurance reasons. Reach out via live chat (located in the lower right-hand corner of the site), or email support@outdoorsy.co. Avoid making any change to the reservation yourself; the support team can typically make a quick…
Keep all lines of communication open. It’s helpful to send video walkthroughs to your renter so they can get familiar with your RV. Make sure you’ve noted any restrictions you may have (e.g. no pets or smoking)—and any penalties should they be broken.
Once you accept a request, we’ll notify the renter to finalize their reservation by submitting payment. Booking isn’t considered complete until the reservation deposit is made. Once completed, we’ll email you a confirmation, and your rental details will be viewable in your dashboard.
It’s a good idea to go through this checklist before and after rental periods.
Renters aren’t require to leave a review, but you can certainly encourage one by talking about how important feedback (of all kinds) is to your business. Tell them you’re available for any questions they have on the road, and remind them when they return that they’ll be getting an email from Outdoorsy seeking reviews. Most…
Once owners and renters finalize a reservation, the renter is charged the reservation deposit or the full amount if the rental is within 14 days. Outdoorsy holds these funds until 24 hours after the rental begins, then releases them into your provided checking account. (Please allow 3-5 business days for the deposit to post to…
Details, details, details. Often during the rental pick up, your renter is excited to get underway and won’t remember everything you’ve told them. Make sure you are clear and concise when going through the walkthrough, and make sure they review and sign off on everything in the Renter Return form. Additionally, it’s helpful to have…
We welcome all types of rigs, from the stylish ‘fiver’ to the beautifully restored Airstream. You name it: Class A, Class B, Class C, travel trailers, pop-ups, fifth wheels, van and truck campers, stationary and vintage trailers, non-mobile “destination campers”, park models and towing vehicles too.
Once you pick up the rental, you’re responsible for any damage that occurs during the rental period. (Make sure you are aware of what your insurance covers and what you’re responsible for on the road). Unless your bundle includes interior damage protection, this doesn’t cover certain things like interior damage NOT caused in a collision.If…
Better search results. More confident renters. There are so many reasons to shoot for five-star reviews. So what’s your best strategy? Transparency is a BIG deal. Be really detailed and communicative with renters through the booking, rental and post-rental process. Let them know about any restrictions and penalties that could lead to extra charges so…
Typically, rentals will include a base amount of miles and hours for free, and then charge for additional usage. Please refer to individual listings to see how mileage and generator fees are handled for your booking. If it’s not listed or you have questions, reach out to owners directly for clarification. Often, owners are open…
There are two types of questions that a renter might ask when picking up the keys for their reservation. Clarification questions about the unit, and suggestions for their trip. preparing a few recommendations in advance can be extremely helpful for your renters (and increase the likeliness of a five-star review). Vehicle related questions * How…
This would depend on the type of vehicle but some questions would definitely be universal: What are their plans, where do they plan to tow/drive your RV? What is their experience in an RV, have they ever towed before?/Driven a large vehicle before? How many adults/children will be staying/traveling in the RV For trailers, what…
Security deposits come in handy sometimes, right? Make sure you clearly communicate any overages to the renter and have them sign-off on the RV Return Form to acknowledge these charges. Log-in to your Outdoorsy dashboard, go to the reservation details and select “Manage Security Deposit”. Here, you’ll determine what portion of the deposit to return…
There isn’t a limit to the number of drivers, but each driver must pass our DMV check to be covered by Outdoorsy’s insurance policy. The primary renter who signs the contract is ultimately responsible for any additional drivers insured through Outdoorsy’s policy.
First off, congratulations. Once you have logged in to your dashboard at www.ca.outdoorsy.com, you’ll see your rental request and message from your potential renter. If they have provided enough information for you to feel comfortable approving the rental right there, go ahead and click on “Accept” next to the Reservation Request to send the approval…
An owner’s cancellation policy determines the amount of the renter’s reservation deposit. Flexible and Moderate cancellation policies require a 25% deposit. Strict cancellation policies require a 50% deposit. The reservation deposit is charged to all bookings made 14 or more days in advance. If a booking is less than 14 days away, the reservation is…
If your renters change their request during their trip, you have the right to decline, especially if you have a booking coming up soon. But if you decide to honor the request (good on you!), contact us here at Outdoorsy before doing anything else. We can help you adjust the insurance and payment details and…
Make sure you reach out to your Renter, the day before or day of the return date to confirm the drop off time is on track with what you agreed upon. Have a copy of your Rental Checkout List and a print out of the Rental Return Form, so once they arrive you can go…
This is one for the Outdoorsy support team. You’ll need documentation of all the additional charges, including the signed RV Return Form. Go to your Outdoorsy dashboard and select “Manage Security Deposit” on the specific booking to claim the full security deposit. Then reach out to Outdoorsy support via phone, chat or email and let…
It’s up to the discretion of the owner. You can find this info at the bottom of each listing, but feel free to message the owner directly if you want to share your constraints with them.
Depends on the person! Owners may respond in a few minutes or a few hours—or even make a decision about a reservation request right away. If it’s been more than 48 hours, feel free to reach out to an Outdoorsy support agent to follow up on the status of your request.
You will either pick up the vehicle directly from the owner or from one of our managed partners who stores multiple vehicles. During both pick-up and drop-off, you will need to allow extra time for walkthroughs, operational instructions, signing of forms, damage inspections, etc. Plan accordingly! During pickup, give yourself 30-60 minutes to complete everything….
First off, congrats on the successful rental! If you have no additional charges, such as mileage or cleaning costs, and want to to release your renter’s full security deposit, just login to your Outdoorsy dashboard, open the reservation details and click “Manage Security Deposit”. You can release the full deposit, and the renter will be…
If you cancel a reservation, your refund amount is determined by your owner’s cancellation policy and how close to your trip you are at the time of your cancellation. If you’d like to request a bigger refund from your owner, you can send a request to them through our Outdoorsy messaging inbox. Any additional refund…
While one-way rentals are definitely a possibility, it comes down to each individual owner and their policies. An owner may opt to allow a one-way rental for an additional return fee and pick the rental up themselves.
Seems like a dream, but oftentimes, yes! Delivery options are at the sole discretion of the owner, but we’ve seen great results. You can typically expect to pay an additional fee, based on distance, for delivery/setup options. As always, we encourage you to work directly with owners to find the best options. Make sure you…
Generally, if the RV is 45-feet long or less, and you aren’t towing something over 10,000 pounds, then you usually don’t need a special license. (This requirement varies by state). That being said, if you’re looking to rent a luxury 45-foot mansion-on-wheels, it would be best to discuss with the owner to make sure you’re…
The renter only sees the pickup address after the reservation has been confirmed on the platform. Until then, the listing only displays the city/state.
A booking request indicates that a renter is interested in renting your RV. Requests will include a quick summary of the trip including dates, destination and estimated mileage. From there, owners are encouraged to approve the request quickly or ask the renter questions for more information. A booking request does not guarantee a rental, it’s…
Yes, but both parties have to agree. If the owner is open to it, send a short note to them through the Outdoorsy platform to confirm the change. Then contact our support team at support@outdoorsy.com or (415) 930-4841 with your booking ID and let us know the new dates. Once we have confirmation from the…
Yes, however refunds are determined by the owner, so please contact them directly. The Outdoorsy support team can’t process any refund without the authorization of the owner, unless it’s due to extenuating circumstances (e.g. a vehicle not being in rentable condition, intentionally misleading information, etc.).
Outdoorsy insurance doesn’t cover travel to Mexico, but all other location restrictions are up individual owners. Some owners, for example, stipulate that their vehicles can’t be rented for festivals. And if these specific terms are broken by the renter, that person is fully responsible for any penalty set, and all repairs, cleaning and additional charges…
Yes! Not only that, but international travelers are covered under our insurance program. Many of our international travelers love this about Outdoorsy since it allows them to rent more unique rentals for their adventure instead of the typical cookie-cutter RV rental companies. All qualified renters, domestic and international, are covered for rentals in the U.S….