You’ve come to the right place. Download this pdf of the Ontario Outdoorsy Comprehensive Policy Abstract here. Download this pdf of the Alberta Outdoorsy Comprehensive Policy Abstract here. Download this pdf of the Quebec Outdoorsy Comprehensive Policy Abstract here. Download this pdf of the French-Canadian version of the Quebec Outdoorsy Comprehensive Policy Abstract here.
This can vary, you want to make sure that you are pricing your RV so that you aren’t losing money with a rental, understand the time it takes you to prep and get ready and make sure that you factor that in. If you plan on doing deliveries for your RV understand the time and…
If anything changes with your original trip dates, either prior to or during the trip itself, contact the owner immediately to get their approval. If you are in the middle of a booking when changes need to be made, contact both the owner and Outdoorsy’s support team at support@outdoorsy.com.
If damages occur, please contact the owner immediately. You can also email support@outdoorsy.com to get the claims process started for your owner.
Outdoorsy has partnered with Coach-Net to offer roadside assistance services to its owners and renters. Renters can add Coach-Net to their reservation for $15/day. Since owners can’t extend their personal Coach-Net coverage to renters, if you don’t already have a third-party roadside assistance service, we encourage you to opt-in to Coach-Net for your travel period….
Outdoorsy makes it super simple to get covered under its $1M insurance policy. Just navigate to your reservation and click “Get Verified”. Or go to your profile to add licenses for any drivers age 25 and up. Your information will be submitted for a DMV check, and once cleared, you’re approved for our insurance coverage.
Reach out to the renter the day before their return date to confirm the drop-off time and location. Have a copy of your Rental Checkout List and RV Return Form, so you can make everything quick and painless. If there is damage or additional cleaning charges, note them on the return form and have your…
There are no listing fees; fees are only charged when booking is completed. We charge owners a 20% fee on the reservation total, and renters are charged a 10% fee when they reserve your RV. Additional renter fees may be charged for things like late fees and administrative event charges. Click here to read more.
Glad you asked! You can find owners’ stories and tips on our blog. Or consider joining our private Facebook group for Outdoorsy owners.
First things first. Get in touch with our Customer Support Team since we need to know about date changes for insurance reasons. Reach out via live chat (located in the lower right-hand corner of the site), or email support@outdoorsy.co. Avoid making any change to the reservation yourself; the support team can typically make a quick…
Here’s our Renter Pre-Arrival Checklist with the simple tasks you should complete before your renters pick up your rig. Things like exterior/interior cleaning, tire inspection, system and features check, paperwork, etc.
Keep all lines of communication open. It’s helpful to send video walkthroughs to your renter so they can get familiar with your RV. Make sure you’ve noted any restrictions you may have (e.g. no pets or smoking)—and any penalties should they be broken.
Once you accept a request, we’ll notify the renter to finalize their reservation by submitting payment. Booking isn’t considered complete until the reservation deposit is made. Once completed, we’ll email you a confirmation, and your rental details will be viewable in your dashboard.
Aside from the automatic DMV background check, social media is a good way to get a feel for the renter. Ask if they’d like to share their profiles, and chat with them about their plans and experience so you can gauge how good of a fit they are for your RV. Outdoorsy is committed to…
In general, any income earned from renting out your RV is taxable. In cases where you’re required to pay taxes on each rental individually, we encourage you to build the cost into your daily rental rate, or list it as an additional percentage-based fee. This can be done by editing the RV on your owner’s…
Tax rates vary by state, vehicle type and even rental period. For example, in Austin, TX, a trailer rental of less than 30 days is 10%, but for 30+ days, the tax drops to 6.25%. Keep in mind that most states require you to have a tax license or permit to collect sales/rental tax. Please…
The Internal Revenue Service (IRS) requires that all U.S. companies processing payments, including Outdoorsy, report the gross earnings of U.S. customers that earn over $20,000 and have 200+ transactions in the calendar year. If you cross both IRS thresholds in a calendar year, Outdoorsy will provide you with a Form 1099-K—emailed to you by January…
INSTAmatch is an Outdoorsy feature on your dashboard that connects RV owners with people in the area who are actively looking to rent an RV. You receive a quick summary of their trip and can either send a quote or start a chat with the renter. Follow INSTAmatch on your dashboard, and booking requests may…
INSTAbook is an Outdoorsy feature that allows renters to reserve owners’ RVs immediately, without pre-approval. This is a great way to maximize earning potential; just be sure to keep your availability up to date.
Take photos and detailed notes of the damage as soon as the RV is returned. If the damage is less than their security deposit, withhnew the necessary amount from the deposit. Reach out to Outdoorsy support via live chat (in the lower right corner of the site) or email support@outdoorsy.co. If damage exceeds the deductible…
Above all, it’s important to be communicative and transparent with your renter so they know exactly what’s happening with their deposit. Here are your options: Hold entire security deposit: This gives you time to estimate the charges needed upon return. Claim entire security deposit: If charges exceed the security deposit amount, be sure to select…
As a lister on Outdoorsy, you agree to have your tires inspected before each reservation. You also agree to inspect your electrical systems, LP Gas system, appliances and brakes once every three months. You agree that your tires will be maintained to a fifty percent (50%) tread-wear life or greater for your vehicle to remain…
Your profile is a great way for others to learn more about you before making any rental reservations. The more information you provide, the more comfortable and inspired renters will be to book with you. We require all owners to have a profile photo and all renters to upload one before making a reservation. Tips…
You can add or edit your payout methods in your profile on Outdoorsy.com. Go to Account Settings Select Payout Preferences Choose “Connect a Different Account” and enter your information Notes: In order to protect your privacy, please do not include specific payout or bank account details in any written correspondence with Outdoorsy.
Renters aren’t require to leave a review, but you can certainly encourage one by talking about how important feedback (of all kinds) is to your business. Tell them you’re available for any questions they have on the road, and remind them when they return that they’ll be getting an email from Outdoorsy seeking reviews. Most…
When it comes to private rentals like this, there’s no industry standard. We’re neither a hotel or a rental car company. We get it! Aligning on times that work for both the renter and owner takes flexibility and understanding. Luckily, Outdoorsy owners have stepped up with a number of helpful suggestions based on their experiences….
Once owners and renters finalize a reservation, the renter is charged the reservation deposit or the full amount if the rental is within 14 days. Outdoorsy holds these funds until 24 hours after the rental begins, then releases them into your provided checking account. (Please allow 3-5 business days for the deposit to post to…
The RV bug is catching on with everyone, everywhere. Outdoorsy draws all types of renters—from young millennials to retired couples, international travelers, families and sports fanatics—but not every renter is a perfect fit for your RV. Remember, you don’t have to accept every request. Talk to the renter about their experience and plans, and respectfully…
We encourage all of our owners to adjust rates for weekly and monthly rentals; this encourages longer term rentals at discounted rates. We calculate the weekly price by dividing the rate by 7. For example, if you set your weekly rate to $700, the nightly rate displayed to the renter is $100. (SCREENSHOT)
Insurance protection is available to RVs, travel trailers, fifth wheels, toy haulers, truck campers, camper vans, sports mobiles, and certified Westfalias, VW campers and vintage units. This excludes a tow vehicle unless it’s also listed on Outdoorsy and rented at the same time as the trailer. The tow vehicle must be approved for coverage separately…
Even the best-maintained recreational and towing vehicles experience wear and tear. It’s part of life on the road. Our Wear and Tear coverage is limited and based upon inspection. Interior items damaged during a rental are not covered, nor are exterior items that weren’t installed at the time of an RV’s manufacture. (Except awnings, which…
Look over their request, get a feel for the who they are (interests, occupation, etc.), and review their profile and rating. If it feels like a good fit, it’s time to prepare your RV. This means clean and clean some more! (Because you want a good rating, right?). Then check the tires, signals, fluids and…
Details, details, details. Often during the rental pick up your renter is excited to get underway and often won’t remember everything you’ve tnew them. Make sure you are clear and concise with going through the walkthrough, make sure they review and sign-off on everything in the Renter Check out form. In addition it’s helpful to…
We welcome all types of rigs, from the stylish ‘fiver’ to the beautifully restored Airstream. You name it: Class A, Class B, Class C, travel trailers, pop-ups, fifth wheels, van and truck campers, stationary and vintage trailers, non-mobile “destination campers”, park models and towing vehicles too.
Once you pick up the rental, you’re responsible for any damage that occurs during the rental period. Outdoorsy provides both $1M liability insurance and up to $250,000 comprehensive and collision coverage to protect you during the rental. But this doesn’t cover off on certain things like interior damage NOT caused in a collision. (Make sure…
Outdoorsy allows owners to choose among three standardized cancellation policies (Flexible, Moderate and Strict) that we enforce to protect both owners and renters. Strict: Cancel up to 14 days before pickup and get a 50% refund, minus service fees. Cancel within 14 days of your trip and the reservation is non-refundable. Moderate: Cancel up to…
Outdoorsy works hard to ensure that all members are safe, insured and qualified to drive. To provide insurance, we have to confirm identity and driving history. We run DMV background checks across the 50 U.S. states, including Puerto Rico and the U.S. Virgin Islands, as well as over 100 international countries for international renters. We…
The services fee cover insurance, customer service, marketing, payment processing, partnerships & promotions, site maintenance, etc. It’s FREE to list on Outdoorsy, you will only be charged a service fee on a completed booking.
The Security deposit covers any damage caused by the renter or renter’s party which is not covered by the Outdoorsy insurance program. This includes but is not limited to: Cleaning or penalty fees as stated by the owner prior to rental (ie. dump fee, re-fueling costs or excessive cleaning time/cost) Interior damage, such as broken…
This varies depending on the type of vehicle and the location, price and season. Feel free to reach out to our support team with this information, and they can help provide some information specific to your region.
All Outdoorsy renters have to pass a DMV check before they can book anything on the platform. Running this verification gives us information about the renter’s driving history and helps us decide whether they should be allowed to rent your rig. Things that might cause a person to fail the test include (1) more than…
Better search results. More confident renters. There are so many reasons to shoot for five-star reviews. So what’s your best strategy? Transparency is a BIG deal. Be really detailed and communicative with renters through the booking, rental and post-rental process. Let them know about any restrictions and penalties that could lead to extra charges so…
Typically, rentals will include a base amount of miles and hours for free, and then charge for additional usage. Please refer to individual listings to see how mileage and generator fees are handled for your booking. If it’s not listed or you have questions, reach out to owners directly for clarification. Often, owners are open…
The Renter Return Form should be filled out when the renter returns the vehicle. Completing this form lets Outdoorsy disperse the security deposit for any damages and repair costs. This form will guide you through three important steps: Damage walkthrough Conditions of add-on fees Sign-off
When you meet with your renter for the first time, there’s a LOT to talk about. So we’ve made this a RV Departure Form as a checklist to help guide your walkthrough and assessment of the vehicle. Before the renter arrives, make sure you’ve completed all tasks on the Pre-Arrival Checklist. Our departure form covers…
It’s easy to forget all the little things that go into preparing your RV for rental, but the attention to detail will be much appreciated. Refer to our Pre-Arrival Checklist to make sure you tackle everything before meeting your renter. Our checklist cover the following steps: Exterior Cleaning Interior Cleaning Tire Inspection Routine Maintenance Fluid…
Completion of the RV Return Form is mandatory for a deposit dispersal, so don’t skip this step! When your renter returns with your RV, take the time to walk through the vehicle and record any damage that may have occurred during the rental period. Do a comprehensive review of the interior, exterior, undercarriage and roof….
Last Updated: August 2017 PLEASE READ THESE TERMS OF USE CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES, AND OBLIGATIONS. THESE INCLUDE VARIOUS LIMITATIONS AND EXCLUSIONS, AND A CLAUSE THAT GOVERNS THE JURISDICTION AND VENUE OF DISPUTES. PLEASE NOTE THAT YOUR USE OF AND ACCESS TO OUR SERVICES (DEFINED BELOW) ARE SUBJECT…
Last Updated: February 16, 2015 Outdoorsy, Inc., Operating as Outdoorsy, (“Outdoorsy“, “we” or “us“) provides this Privacy Policy to inform you of our policies and procedures regarding the collection, use and disclosure of personal information we receive from users of https://www.outdoorsy.co (collectively, the “Site“) and any other products or services made available by Outdoorsy, all of…
Depending on your account status, the taxpayer information you’ve submitted to Outdoorsy, and other factors, you may receive a tax form from Outdoorsy. As always, we encourage you to consult a tax professional for assistance reporting your income. If you think you’ve submitted the wrong information, you can make changes to taxpayer information you’ve already…
An Outdoorsy member who publishes an RV listing on Outdoorsy.com
An Outdoorsy member who requests a booking from an RV Owner.
A team is comprised of helpful educators on the Outdoorsy staff and owners who are volunteering as mentors to help other owners. The goal of this team is to work with owners to help them achieve their financial goals by renting RVs in a safe and fun way.
Verified drivers have undergone Outdoorsy’s extensive driving background check and are now approved to drive vehicles on the platform.
National General is a partner of Outdoorsy who has created a unique insurance coverage program that is designed to work with commercial coverage.
Seasonal rates is what the RV owner community often refers to as the practice of raising rates in the months where there is greater demand. The most popular seasons for camping varies from region to region, but in the US the typical busy season lasts from Memorial Day to Labor Day. An RV owner might…
Taxes include any local or federal taxes required for a rental, including sales tax. If an owner determines that a tax is required, they have the option of including it as a percentage of the total booking amount. Tax fees are released to owners as part of their normal payout and should be paid according…
A third-party claim is a claim in which an incident is handled by the other person or party who was involved in an incident. If the third party was responsible for an accident the owner would work with their insurance for resolution.
Outdoorsy has worked with National General to allow for personal coverage that will protect your vehicle regardless of whether you’re renting it out commercially. This includes claims for accidents that happen on personal trips or when the vehicle is idle in your driveway.
There are two types of questions that a renter might ask when picking up the keys for their reservation. Clarification questions about the unit, and suggestions for their trip. preparing a few recommendations in advance can be extremely helpful for your renters (and increase the likeliness of a five-star review). Vehicle related questions * How…
This would depend on the type of vehicle but some questions would definitely be universal: What are their plans, where do they plan to tow/drive your RV? What is their experience in an RV, have they ever towed before?/Driven a large vehicle before? How many adults/children will be staying/traveling in the RV For trailers, what…
Security deposits come in handy sometimes, right? Make sure you clearly communicate any overages to the renter and have them sign-off on the RV Return Form to acknowledge these charges. Log-in to your Outdoorsy dashboard, go to the reservation details and select “Manage Security Deposit”. Here, you’ll determine what portion of the deposit to return…
The Outdoorsy service fee is non-refundable, except in the event of an owner cancellation or cancellation within the grace period. Outdoorsy allows owners to choose among three standardized cancellation policies (Flexible, Moderate and Strict) that we enforce to protect both owners and renters. Strict: Cancel up to 14 days before pickup and get a 50%…
Each RV owner on Outdoorsy is free to set their own terms for mileage. Some miles may be included in base rental rates and can be dependent on the season. All this information is clearly set out in the description of each vehicle, so you’ll know exactly what’s included before you make the booking.
There isn’t a limit to the number of drivers, but each driver must pass our DMV check to be covered by Outdoorsy’s insurance policy. The primary renter who signs the contract is ultimately responsible for any additional drivers insured through Outdoorsy’s policy.
You’ve come to the right place. Download this PDF of the $1 Million Outdoorsy Liability Policy Abstract.
Absolutely. Just go to www.ca.outdoorsy.com/list-your-rv and select “Park Model” under Vehicle type to start the listing process. Make sure that you are clear in your description that this is a stationary rental as well to avoid any confusion from potential renters.
First off, congratulations. Once you have logged in to your dashboard at www.ca.outdoorsy.com, you’ll see your rental request and message from your potential renter. If they have provided enough information for you to feel comfortable approving the rental right there, go ahead and click on “Accept” next to the Reservation Request to send the approval…
This varies depending on how soon your trip is scheduled and the cancellation policy of the Owner. When you go through the reservation process we’ll always state prior to payment the amount that is due to reserve the rental as well as when the next payment is due.
Cancellation policies are set by each owner with they list their RV. Outdoorsy allows owners to choose among three standardized cancellation policies (Flexible, Moderate, and Strict) that we enforce to protect both owners and renters. Strict: cancel up to 14 days before pick-up and get a 50% refund, minus service fees. Cancel within 14 days…
Someone who signs up at Outdoorsy.com. Members can sign up directly by email, Facebook, Google, or indirectly by starting an RV listing and providing their email address.
INSTAmatch is an Outdoorsy feature on your dashboard that connects you with people in your area who are looking to rent an RV but have no yet found one. You receive a quick summary of their trip, and from their can either send a quote or start a chat with the renter.
INSTAbook is an Outdoorsy feature that allows your renters to reserve your RV immediately, without requiring preapproval. This is a great way to earn more, but be sure to keep your availability up to date.
This varies depending on the type of vehicle and the location, price and season. Feel free to reach out to our support team with this information, and they can help provide some information specific to your region.
If your renters change their request during their trip, you have the right to decline, especially if you have a booking coming up soon. But if you decide to honor the request (good on you!), contact us here at Outdoorsy before doing anything else. We can help you adjust the insurance and payment details and…
Feels kind of like welcoming home a new baby, right? Lest you get too emotional, remember the task at hand. Do a thorough walkthrough and follow all of the instructions on the RV Return Form before saying goodbye to your renters and kicking back in your RV. Just because you can.
Make sure you reach out to your Renter, the day before or day of the return date to confirm the drop off time is on track with what you agreed upon. Have a copy of your Rental Checkout List and a print out of the Rental Return Form, so once they arrive you can go…
Please refer to the insurance section of our FAQs for full details on the insurance claims process.
This is one for the Outdoorsy support team. You’ll need documentation of all the additional charges, including the signed RV Return Form. Go to your Outdoorsy dashboard and select “Manage Security Deposit” on the specific booking to claim the full security deposit. Then reach out to Outdoorsy support via phone, chat or email and let…
It’s up to the discretion of the owner. You can find this info at the bottom of each listing, but feel free to message the owner directly if you want to share your constraints with them.
Depends on the person! Owners may respond in a few minutes or a few hours—or even make a decision about a reservation request right away. If it’s been more than 48 hours, feel free to reach out to an Outdoorsy support agent to follow up on the status of your request.
Just key your desired dates and location into the search field on Outdoorsy.com to discover a host of awesome RVs. If you like a listing, click “Request Booking”, and the owner will approve or deny your request. When approved, you’ll be prompted to pay the reservation deposit. You can also add Coach-Net (roadside assistance) services…
Our community thrives on transparency, honesty and accountability. That’s why we try to collect as many ratings and reviews as possible to give renters insight into each owner. Be vigilant about reading reviews and asking owners detailed questions in order to become more comfortable on the site.
How to use the platform: Using the Outdoorsy platform is very straightforward. The renting process starts with you indicating where you want to begin your trip. If you find a listing that interests you, go to the right of the page and click “Request Booking” to let the owner know which dates you would like…
You will either pick the vehicle up directly from the owner or from one of our managed partners who stores multiple vehicles. During both pickup and drop-off, you will need to allow extra time for walkthroughs, operational instructions, signing of forms, damage inspections, etc. Plan accordingly! During pickup, give yourself 30-60 minutes to complete everything….
The RV Departure Form should be filled out when the renter picks up the vehicle. It’s useful for quality assurance, insurance protection and to help set expectations between renters and owners before send-off. Beforehand, you should have also completed all tasks on the Pre-Arrival Checklist. This form will guide you through an important checklist including:…
Go to www.ca.outdoorsy.com/list-your-rv to start the listing process. If you have any questions feel free to reach out to our support at support@outdoorsy.com or call us toll-free (877) 723-7232 and we can help answer any questions on the listing process.
Outdoorsy offers an industry-first “person to person rental” $2M insurance policy that covers recreational vehicles and tow vehicles for all qualified domestic and international travelers. We’ve partnered with Canada’s Recreational Vehicle insurance leader (Aviva) to provide commercial RV Rental insurance which covers your personal vehicle while being rented. Anyone wanting to rent on Outdoorsy are…
Charging for excess distance is simple through the Outdoorsy platform. If you know prior to your renters booking that they plan on traveling well over your daily allowance of kilometers. One option is to add a package cost for the additional KMs prior to approving the booking. This way the renter is charged up front,…
If a refund is due because of a cancellation of a booking by either the renter or owner, this will automatically happen once the rental is processed in line with the reservations cancellation policy the refund is immediately released back to the renter’s credit card on file. If the refund is due to negotiations between…
The Outdoorsy GPS tracker is a high-quality GPS Tracker that Outdoorsy members can view from their Outdoorsy dashboard. There are currently three versions of the GPS tracker, one suited to work with an OBDII port, another that connects to ignition, power and ground and a solar-powered version designed to work with travel trailers. The Outdoorsy…
The rental process is intuitive and works like many car and hotel reservation sites. Start by visiting https://www.outdoorsy.com and entering the desired location and dates. Browse your RV options on the results page, and use the filters to refine your search. You can view any listing to see available add-ons, amenities, photos and vehicle descriptions….
Build a good foundation with your renters from the start by getting to know a little about them and giving them the resources they need to take care of your RV. Find out a bit about their trip, where they’re planning to go and how they plan to use your RV. Knowing these things will…
First off, congrats on the successful rental! If you have no additional charges, such as mileage or cleaning costs, and want to to release your renter’s full security deposit, just login to your Outdoorsy dashboard, open the reservation details and click “Manage Security Deposit”. You can release the full deposit, and the renter will be…
Search, book, roll. Just key your desired dates and location into the search field on Outdoorsy.com to discover a host of awesome RVs. Some owners will want to know a little about you before booking a reservation, and others will want to book immediately.
If you cancel a reservation, your refund amount is determined by your owner’s cancellation policy and how close to your trip you are at the time of your cancellation. If you’d like to request a bigger refund from your owner, you can send a request to them through our Outdoorsy messaging inbox. Any additional refund…
While one-way rentals are definitely a possibility, it comes down to each individual owner and their policies. An owner may opt to allow a one-way rental for an additional return fee and pick the rental up themselves.
A lot of our owners are pet lovers, but may have restrictions on pets in their vehicles. Check the rules section of each listing to see if they’re “Pet Friendly”.
Seems like a dream, but oftentimes, yes! Delivery options are at the sole discretion of the owner, but we’ve seen great results. You can typically expect to pay an additional fee, based on distance, for delivery/setup options. As always, we encourage you to work directly with owners to find the best options. Make sure you…
Generally, if the RV is 45 ft. long or less, and you aren’t towing something over 10,000 lbs., then you usually don’t need a special license. (This requirement vary by state). That being said, if you’re looking to rent a luxury 45-foot mansion-on-wheels, it would be best to discuss with the owner to make sure…
The renter only sees the pickup address after the reservation has been confirmed on the platform. Until then, the listing only displays the city/state.
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You’ve come to the right place. Download this PDF of the $250K Outdoorsy Comp Collision Policy Abstract here.
Not currently, though we expect to cover all provinces and territories in Canada shortly, currently we are only able to cover vehicles and trailers which are registered in Ontario, Alberta & Quebec, and stationary non-registered vehicles (Park Models) which are permanently located in Ontario, Alberta or Quebec.
You can drive in the Canada if: * You hnew a valid drivers license or driving permit from another country * Your overseas license or driver permit is current and valid, * You’ve not received a disqualification or suspension in the Canada * You have entered Canada less than 6 months ago * Your overseas…
The Outdoorsy Customer Support Team is our team based in California and Canada who are available to help deliver timely, empathetic help to all our RV owners and renters on the platform. This team answers and respond to every phone call and message and finds solutions when you need it most. Got a question? They’re…
A DMV check is required by renters in order to drive an RV. Before booking an RV, a renter will be prompted to upload a photo of their drivers license. That renter can then be approved as a verified driver within minutes. If the renter is not approved, that booking will not qualify for Outdoorsy’s…
A booking request indicates that a renter is interested in renting your RV. Requests will include a quick summary of the trip including dates, destination and estimated mileage. From there, owners are encouraged to approve the request quickly or ask the renter questions for more information. A booking request does not guarantee a rental, it’s…
A claim is a formal request to Outdoorsy’s partner insurance company asking for a payment based on the terms of the insurance policy. Outdoorsy and Sedgwick Claims Management will work with the RV owner, renter, and insurance company to review the claim for its validity and then make payouts once approved.
The IRS requires Outdoorsy to send out 1099-K forms to every owner who uses our service and makes 200+ transactions and $20,000 or more in a calendar year. This means that a large number of our owners are going to get one of these babies in the mail. If you’re one of the lucky recipients…
Yes, but both parties have to agree. If the owner is open to it, send a short note to them through the Outdoorsy platform to confirm the change. Then contact our support team at support@outdoorsy.com or (415) 930-4841 with your booking ID and let us know the new dates. Once we have confirmation from the…
Yes, however refunds are determined by the owner, so please contact them directly. The Outdoorsy support team can’t process any refund without the authorization of the owner, unless it’s due to extenuating circumstances (e.g. a vehicle not being in rentable condition, intentionally misleading information, etc.).
Outdoorsy insurance doesn’t cover travel to Mexico, but all other location restrictions are up individual owners. Some owners, for example, stipulate that their vehicles can’t be rented for festivals. And if these specific terms are broken by the renter, that person is fully responsible for any penalty set, and all repairs, cleaning and additional charges…
Yes! Not only that, but international travelers are covered under our $1M insurance program. Many of our international travelers love this about Outdoorsy since it allows them to rent more unique rentals for their adventure instead of the typical cookie-cutter RV rental companies. All qualified renters, domestic and international, are covered for rentals in the…
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Yes, any reservations completed for vehicles registered in Canada will be charged and paid out in CAD, even if you travel into the US from Canada.
Additional drivers may be added to the trip if they are verified drivers within the system. For a driver to be verified, they must also upload a photo of their drivers license. This can be done from within a single Outdoorsy account. The person whose name is on the Outdoorsy account must be a verified…
The RV owner may set additional add-ons to be rented with their RVs. These add ons have pricing Common add-ons might include additional mileage fees, cleaning fees, equipment such as barbecue grills, bicycles, or generators.
The affiliate program, or the referral program, allows an Outdoorsy member to share their unique referral link with others. When another person uses that link to visit the Outdoorsy.com site for the first time, they are tracked as a referral. When that referral completes a trip with Outdoorsy, the original Outdoorsy member who referred them…
While you’re not obligated to include anything in your RV rental, many owners stock their vehicles with relevant products for the destination, activities and climate their renter will experience. “Vacation-ready” vehicles might include: * Pillows * Sheets * Towels * Cups * Plates * Toilet Paper * Silverware A more extensive amenities list might include:…
Great photos and a friendly, informative profile page will work magic for your business. Here are some tips to consider: Take Great Photos Photos are the number one way to get a renter to choose your RV over another. It isn’t enough to show them the outside and the interior: You will want a few…
Yes, many owners offer accessories such as kayaks, canoes, bikes, scooters, ski equipment and other outdoor adventure gear. (Some will even stock the fridge full of beer upon request!). Make sure you include these add-ons in your listing, so renters know exactly what’s available.
Yes, many trailer owners on Outdoorsy also offer a tow vehicle with their rental. To do so, we recommend that you add your vehicle as an add-on to your trailer listing so that renters can select the vehicle during checkout. The only requirement is that your tow vehicle must qualify for our insurance program. See…
Yes, you essentially get to choose your guests. As the owner, you get full control over your listing—price, availability, cancellation policy and booking. You can set renter requirements and message with them ahead of time. Remember, all our renters are required to submit their driver’s license information for a DMV background check before renting. You…
We make sure you’re covered in more ways than one. When using our site, all personal info and communications are encrypted using bank-level security. Plus, Outdoorsy offers the following protections and benefits to renters and owners: $1M insurance covering both owner and renter DMV check on all drivers 24/7 pay-as-you-go roadside assistance Dedicated Customer Support…
There is little letting go that has to happen for all of us! But remember, many of these RVers are just like you—either looking to rent before they buy, or hit the open road to find their next adventure. To dip your toe in a bit, you can check out thousands of renter reviews. Also,…
Once you’ve finalized a reservation, the renter is charged the full amount of the rental. Outdoorsy holds these funds until 24 hours after the RV is picked up, then releases them into your provided account. (Please allow 3-5 business days for the deposit to post to your account). Link your bank account now.
Outdoorsy owners receive 80% of the total reservation cost, plus any add-ons like excess mileage and generator fees. To see how much you could make, check out our listing calculator.
Do you like to make money in your downtime? Thought so. Outdoorsy makes it easy for you to earn up to $30,000 a year renting your RV to people you trust. Here are some highlights: Be totally in control of your rates and rental schedule Access to a community of quality renters (plus reviews) that…
We could list a million and one reasons, but here’s our top five: Save money! RVing is a cost-effective way to see the country. Travel like a pro and vacation in a vehicle that suits your style (especially if decals aren’t your thing). Only pack once. RVs come equipped with camping essentials (e.g. bed linens,…
We welcome all types of rigs, from the stylish ‘fiver’ to the beautifully restored Airstream. You name it: Class A, Class B, Class C, travel trailers, pop-ups, fifth wheels, van and truck campers, stationary and vintage trailers, non-mobile “destination campers”, park models and towing vehicles too.
Outdoorsy is the largest and safest community-driven RV marketplace for renting RVs directly from local RV owners. We don’t own a fleet of identical, anonymous RVs with giant billboards down the side and a million miles on the odometer. Instead, we connect RV owners with folks who want to experience the RV life without having…