Nothing stinks quite like a broken-down vehicle during a road trip (okay, maybe roadkill). Luckily, Outdoorsy provides all renters with the option to purchase roadside assistance, something that will give both you and your renters peace of mind.
But if your renters opted out of that add-on, be prepared to help them through the process of getting the vehicle towed and repaired. If you’re feeling extra nice, you could also provide a back-up vehicle and/or partial refund for the loss of vacation time. These last two things are totally up to your discretion.