The security deposit covers any damage caused by the renter or renter’s party which is not covered by the Outdoorsy insurance program.
This includes but is not limited to:
> Cleaning or penalty fees as stated by the owner prior to rental (ie. dump fee, re-fueling costs or excessive cleaning time/cost)
> Interior damage, such as broken cabinets or interior scratches
> Awning damage if awning use was not authorized by the owner in the rental contract.
> Damage due to illegal activities of any kind
> Missing items that were provided at the beginning of the rental
> Towing and repairs, during the rental that are not covered by insurance or roadside assistance
> Excessive kilometers over the agreed upon KMs included in the rental
> Excessive generator hours over the agreed upon hourly usage
Based on feedback from the Outdoorsy community, we recently updated the process for collecting additional fees and filing a claim.
- The security deposit will auto-release if no claim is filed after 7 days. No action is needed by owner.
- If a claim is indicated within the 2-day time frame, the security deposit will be retained for 30 days instead of 7 days.
- If an owner wishes to release the deposit earlier, they can contact firstname.lastname@example.org or 1-877-723-7232 and Outdoorsy will release the funds.