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About Simon Gongora

4.3
Outdoorsy memberHost since June 2020

Communication
5

0% response rateTypically responds within an hour

Memories made on trips with Simon Gongora's RVs


Jay F.

5February 2021

I had a great time riding in the Thor Ace RV. Everything on the RV was update modern, and with Diana's decorations gave it a nice home comfort. The RV was easy to drive, smooth, and with Simon being thorough and available I had no trouble driving the RV. I loved everything about renting this RV, and I look forward to next adventure in the Thor Ace.

Philip J.

5December 2020

It was a pleasure to deal with Simon and our family had a great trip to the Grand Canyon with the motorhome.

2 Photos submitted by Philip J.

Jenny D.

5December 2020

This was our first time renting and RV, and it was an incredible experience! The RV is great and is exactly as described. It was delivered to our home and Simon gave us a full set of instructions and recorded it so we would have it for later! Here is my experience as a first time RV renter.

Shelli G.

3November 2020

Simon and his wife Diana are super great people.
The delivery of the RV was good. Simon went over all the items of the RV and made a video as well as I did, which came in handy.
There were a few items he did not know what they did so we didn’t review them. One of those items was the emergency start button on the dash board which is an important feature we came to know about later on.
The RV could have used a bit of updating in regards to the fabric as it was worn and peeling and had been some what covered.
There is a spilt unit Installed as the original AC was inoperable and it is not esthetically pleasing as it appears to be halfway installed with a drain tube that you have to run out the side of the RV and it is not very efficient.
The shower floor was a bit flimsy.
The ride was a bit rough and there was a lot of noises inside when we drove down the road.
When we got set up and plugged into the camp site everything was there for us in regards to the hook ups.
When we returned we started the generator to open the slide in the bedroom to remove our clothes. The generator stopped and would not turn back on to close the slide.
Simon was very understanding and suggested we contact outdoors because I had the insurance.
It took hours for outdoorsy to get a tech to contact us back. Once we went through a few checks the tech said a mechanic would have to come out which was many hours later.
Simon and wife waited hours.
Overall it was a learning experience as we are first time RV rentals.

Simon’s answer

1 THE TRAINING VIDEO IS SENT IMMEDIATELY TO THE RENTER FOR REFERENCE PURPOSES

3 Photos submitted by Shelli G.

David L.

4September 2020

The owners Simon and Diana are truly nice, friendly and accommodating people. Upon pickup, Simon gave a fully guided tour on how to use most of the RV features. (Simon, be certain to show people how to use the sliding screens so that one can pay for tolls without getting out of the RV.

Simon’s answer

Owners Response:
1 We now show the renters how to use the driver’s sliding screen to pay tolls
2 We always clean and sanitize the RV before each rental
3 The seating areas has been reupholstered
4 RVs are traditionally are noisy
5 The 4-in foam topper is brand new and so is the RV mattress
6 Shower pan is now repaired
7 Bathroom vanity corner molding is now repaired
8 The AC drain has been moved to the back of the RV
9 The extractor fan in the bedroom is now repaired

Janusz C.

5September 2020

Great owners and very communicative. They are available for us with support throughout our entire trip. Everything in RV was as expected and described by the owners. Highly Recommend!

1 Photo submitted by Janusz C.

ADAM H.

5August 2020

Our first RV trip was great! Simon was super helpful, incredibly responsive, and the RV was well stocked. We had no issues on our two week trip and any questions we had were quickly answered by Simon. He was great. Trustworthy and would rent from him again!

Mark D.

4July 2020

Simon is fantastic and does everything he can to make your trip enjoyable. He truly cares about your experience. We had a few technical difficulties and Simon along with Outdoorsy assistance were great at helping to figure it out. We were first time RV renters and he made it go as smoothly as it could have.