Don't rent from them if you want to have a working RV that does what they promise it will do. They admitted when we went to pick up the RV, on the day we were leaving on a 3,000 mile 10 day round trip from El Paso, Texas to Louisville, KY that the RV had been "very busy" recently and had not been serviced and they let us put our 3 very young children in this death trap and endangered our children and everyone else on the road instead of being responsible RV owners and having it looked at by a licensed professional to make sure it was safe and ready for us before we left. Before we even got out of El Paso the AC cover and filter fell down off the ceiling onto the floor of the RV just with the vibrations of highway driving and would not stay. The faucets did not work so there was no running water. We never tried the toilet or the shower. Halfway to Louisville, the owner texted us and said, "Is the RV behaving?" which is not a question you'd ask someone if you had a clear conscience and were confident that it was running well. We made it to Louisville, but we were unable to sleep in the RV as planned. When we got to Louisville, we tried to plug into my mother in law's house and either the "marina" cord the Morales' supplied did not work, or the things on the RV were just not working. But we were never able to get power at all so no slide so no bed, no electricity, and of course no running water. It was much too hot to sleep without air, and it was raining outside so we could not open the windows so we were forced to go to a hotel where we had to pay for 2 hotel rooms for 10 days because we had 6 people in our party and we had planned to stay in the RV for the entire trip. Then, as we were packing up to start the drive back to El Paso, the carbon monoxide detector started alarming which was terrifying. Outdoorsy sent a mobile mechanic to the hotel to see if it could be repaired, and the mobile mechanic said it needed to be towed to a shop as it was not safe to drive. At this point the battery was also completely dead, and the generator would not start even manually. Both the owners and Outdoorsy pressured us to put our young children in the back of that RV and drive it 1500 miles back to El Paso with an alarming carbon monoxide detector anyway because according to them it was "still drivable" as the car part still ran. We could not in good conscience endanger our children and everyone else on the road so we left the RV in the hotel parking lot where it had been and the owner was there in less than 24 hours later to come get it. He had to tow it home, but charged us for the tow. He also kept our entire security deposit even though we have over 70 pictures and video proving there was absolutely zero damage and that we left it in exactly the same condition in which we received it. Outdoorsy found in our favor, and said we were owed a refund by the owner, but the owner refuses to even give us back our security deposit which he has no legal right to hold. He is breaking the law. I'm sure when the RV functions properly it's great. But when it doesn't function properly, and it ruins your entire vacation, and you are left stranded with 3 young kids 1500 miles from home and you're scrambling to find alternate transportation during a pandemic which is no easy thing, the Morales' were unkind, had zero compassion, and the very least they could do is return our security deposit. They refuse to comply with Outdoorsy's ruling and now we are probably going to have to sue them.