Reviews

2 reviews

(5)

Jeff F.

5November 2021

We had a great time, couple minor issues which we resolved and the unit was clean inside and fully operational!
Would def rent again! I would drop to a two star (bad)!! I left my original
review up as well, see below! How things change!!!
A week after I returned the unit to the owner and after she extracted a
favorable review from us, she decided to hold my deposit and attempt to
charge me for repairs that I am not responsible for!
1. I had to clean the inside and out from months of storing at a trailer
park/storage. Including the linen, on the nite before we were leaving for
the trip.
2. Once hooked up to water there were three leaks I had to fix (and I
called her about).
3. We got locked out of the trailer and again did what was required,
(called the owner and roadside assistance). they didn't have an extra key
hidden and road side assistance couldnt get there until the next day. With
no choice and with the owners full acknowledgement, I popped the lock, no
damage, sent her pics and showed her on Amazon where to get an exact
replacement.
4. We deliver the unit back to her, inspections take place and she
apologizes for our experience and asks again for a 5star review to help her
get more renters!
5. Shortly after the review and after I had been home she called to inform
me the step was broken. I shared it worked fine while we were camping as
well as when we returned it and went through inspections.

Sovet’s answer

Thank you for the five-star review, I was happy to learn that you and your wife had a great time, the camper was clean inside and fully operational. I was disappointed in how things turned out. In ever interaction there is always two sides to a story. I will offer the truth and what took place. Please take the time to read what happened during this rental. On November 10th renter and his wife picked up the RV, they did a complete walk through of the RV and were very pleased with the condition of the RV. There were no minor/major issues detected by the renter or me during the walk through upon pickup. On Nov 11th I was contacted by the renter, he stated that unfortunately he had left the key inside the camper and was locked out. The renter was approximately 150 miles away therefore I immediately advised him to contact Outdoorsy roadside assistance.I was in constant communication with the renter and was told that he was on the phone with roadside assistance who advised him that they will be coming out to unlock the RV. On the last call with the renter, he advised me that he would update me on the ETA. I received a text from the renter Stating “we were told they were trying to find someone to come out, the soonest was tomorrow!!! I can only wait so long, it will cost a lock, the key was inside the trailer.” I contacted the renter to clarify and was told that he used a screwdriver to break the lock. I followed up with a text to the renter to apologize for this experience and hoped he would enjoy the remained of his trip, and that we would proceed with the broken lock when the RV was returned. On Nov 15, the renter texted me letting me know he was back and ready to return the RV. I text the renter on Nov 15 to gather feedback of his renting experience and asked for a 5-star review and future bookings.On Nov 16th the camper was returned, not as clean as it was delivered, the lock was assessed and was unable to work the way the renter described. I advised him a new lock is needed, he was informed that a return inspection would be done. However, he seemed to be in a big hurry, he did complete the walk through of the inside, but he did not stay for the outside inspection. Prior to leaving the renter mention he had some issues with the stabilizers, immediately we were concerned and wanted to get those stabilizers checked. The drill that was given to the renter to operate the stabilizer was not charged. Therefore, we had to get them down manually, the renter jacked the stabilizers up so far that it was extremely difficult to get all 4 of them down. Thankfully, there were no damages to the stabilizers. However, on inspection the entry steps to the RV were broken, I immediately texted the renter to contact me to discuss these issues. During our call, I advised him that the step was broken, he stated that he had no idea what happened. But recalled that it was not broken when he picked up the RV.I was bullied, threatened, and harassed by this renter for withholding his security deposit for the damages he caused. I will address a few of renter direct statements, The camper was clean prior to renter’s trip, the linens were brand new out from the packaging and put on the bed. Renter stated that there was one small leak, quoted “there was a small leak under the sink, and I tighten the line”. No there is not a hidden key kept on the Rv. Renter did not have my full acknowledgment or permission to use a screwdriver to break the entry lock. The renter returned the unit and did not stay for the entire inspection. He then stated that he had a wonderful time and that the camper was great and stated that he will give a 5-star review and he would be booking his next camping trip in January. The 5-star review was posted on Nov 16, after he learned he would be charge for all damages. He then contacted me and threatened me stating if he didn’t get his money back he was going to update his review which he did.

Peter W.

5January 2021

This RV was perfect for us! It was very nice and clean and we would highly recommend it to anyone.If we need an RV in the future we will definitely check to see if this one is available.The owner was so kind and helpful in answering all of our questions.
A Great Experience For Us! Pete & Barb