2019 Thor Motor Coach fourwinds 30d class c with bunk beds
2019 Thor Motor Coach fourwinds 30d class c with bunk beds
Rent ME RVs is an RV rental business serving the Madera, California area. We know the kind of freedom and adventure you are looking for, so we are proud to carry a large selection of new and pre-owned expandable trailers, fifth wheels, travel trailers, and toy haulers. Our friendly and experienced rentals department is ready to offer outstanding service at every point, from assisting while you're making your choice to ongoing maintenance and customization. At Rent ME RVs, we value the opportunity to create a long-term relationship with our customers, and we do that by making sure to exceed your expectations.
Customer service was lacking. I’m a first time renter of an RV and the last time renting from this location. My wife and I are planning to buy one and it’s not going to be from here. When I picked up the RV I was expecting that I would return the RV at the same time that I picked it up. The rental person was rude and told me, “it’s like a hotel and You check out of a hotel by 11:00am”. “It was in the rental agreement that you signed”. And because of what this she charged my credit card with another day of renting. A whopping $246.00 . I told her I had to work and couldn’t have made it to drop it off at 11:00 ore earlier. I had to miss a half a day of work to drop the RV off at 8: Customer service was lacking. I’m a first time renter of an RV and the last time renting from this location. My wife and I are planning to buy one and it’s not going to be from here. When I picked up the RV I was expecting that I would return the RV at the same time that I picked it up. The rental person was rude and told me, “it’s like a hotel and You check out of a hotel by 11:00am”. “It was in the rental agreement that you signed”. I told her I had to work and couldn’t have made it to drop it off at 11:00 or earlier. I had to miss a half a day of work to drop the RV off at 8:00am the next day. If renting the RV is like a hotel, then I shouldn’t have to replace anything, clean the RV, refuel it, empty the waste, and be charged a cleaning fee. When I dropped it off the rental person wasn’t even there. I had to leave it with the maintenance person. Hotels don’t charge to replace items used. Never again will we waste our money by renting from this location. I’m going to make sure to tell all my teacher friends that love camping to stay away from this business.
The RV was NOT cleaned when we picked it up (not clean in general and not cleaned to the specifications listed on the Outdoorsy paperwork). The RV worked for our short trip, but was super disappointed that I had to clean it before we left and when we returned. And it appears the upkeep was not done because so much wasn’t even cleanable.
Vi and all the other staff that helped us were very kind, helpful, and accommodating. I gave a 3-star for cleanliness, b/c the customer prior to us brought the RV very late, I’m thinking the staff couldn’t clean the RV with the very short time they had. I’m sure they tried to clean the RV as much as they could before releasing it to us. Overall, the RV was cozy and enjoyable.
Thank you for the experience.
Great experience all around. Highly recommend this company.
Great process, smooth pickup and dropoff. Thank you to V and the team for helping get us there and back safely. We will definitely be renting from them again.
Danielle & Hi are always a pleasure to work with. They make you feel comfortable and very friendly. The owner of the business is very nice too. My husband and i will continue to rent RVs for every trip only from here.
When we picked up the RV, the propane level was not full and inside the fridge and closet was an awful odor. Obviously it was not up to the "enhanced clean" standard. Later on we found out that the backup camera did not work, the fridge was also not operating properly, and an essential part for the sewage receptor was missing! RV rental company reimbursed us for the money we spent on buying the missing part; however, the overall experience was not good. Don't recommend it.
We borrowed a newer RV hoping to have a little luxury in the wilderness. This RV was new, spacious and there was water in the tank. The generator and pumps worked great.
This was the first time we rented from an RV Sales yard. We have always rented through outdoorsy from owners. Honestly, I think that is better, mostly because this RV was bare, bare, bare. We needed to bring literally everything, even TP, dishsoap, pans, etc. The only thing the rv had was water (which was nice).
I have noticed in the past that when we rent from an owner not only do they often provide the basics (so helpful!), but their RV's are usually spotless. This one, not so much. We especially would like to have a clean bathroom when we rent. It was a bit beaten up and dented, but the bed was very comfortable. It was easy to drive.
Really wish they had a step down out of the RV living area because I am short and the step up and down was huge! Owners always have this.
All in all, because we have had better Outdoorsy experiences before I rated it a 3. If you weren't expecting any supplies or a spic and span RV then this would be fine for you. It's very large, the rental process was pretty easy overall and the rental people were pleasant and helpful. The location is super convenient to Yosemite as it is just off the freeway.
One quick note-We needed to return the unit on a holiday Monday, which the company originally accepted, but then sent us a message saying they had forgotten it was a holiday, so could we keep it an extra day. Nope, we couldn't do that because we were on a tight schedule to get back. They did work with us to have someone at the lot to open the gate so we could drive it in, so it all worked out fine.