Overall we had a great trip, but our experience with this renter and van was extremely poor. While we tried to be understanding of him losing his dog recently, pre-trip communication was meager on Fletcher's part. I reached out a few times with days waiting for a response.Once we arrived Fletcher informed us there would be two warning lights on the dash (brakes and airbag malfunction) but that he had already serviced both and they would turn off within 50 miles. Both lights stayed on for the entirety of the 6 day trip (over 1000 miles) and the airbag warning was paired with a constant beeping noise that we had to endure for the whole trip. Fletcher also had a pre-existing crack in his radio display and on our first day the screen went out all together. Fortunately we had a wireless speaker to drown out the intense noise of the van. We previously owned a skoolie and even it was not as loud as this van.Fletcher warned us to take soft left turns due to a faulty drawer that would pop open. We took his advice seriously but the drawer still came open on one bend in the road and the front of the drawer popped off the screws, breaking a small piece of plastic hardware in the process. Having installed cabinets I am well aware this fix would be no more that $20. Fletcher charged us $100 and added "cleaning fee" to this charge even though that is not included in definition of the security deposit. We returned the van in clean condition given the supplies provided.We also had to fill his DEF and windshield wiper fluid during our trip. Fletcher said he would reimburse us for the DEF fluid but has stopped responding.Lastly we left our speaker (worth $100) on the dash when leaving and asked if we could pay for Fletcher to mail it to us or have a local friend pick it up. While he initially agreed to either of these, after charging us the $100 claim for the small break of the cabinet, Fletcher has completely cut off communication.Overall I am extremely disappointed in how this reservation was handled. I have worked in the outdoor recreation realm for almost a decade and am sad that some people treat renters and clients this way.
