As a customer of Outdoorsy.com, I recently rented an RV from a host listed on the platform. Despite the host's apparent kindness, I regret to say that I cannot recommend renting this specific RV from this platform due to the host's failure to follow Outdoorsy's protocols to ensure that the RV was in full working order as advertised on the site.

When booking an RV weeks in advance, customers inevitably spend a significant amount of time prepping and planning for their trip. However, upon arrival on the day the booking was to start, my family and I discovered that the generator and microwave were not working, which presented a significant inconvenience and forced us to choose between canceling the trip or taking the RV with broken equipment.

Despite taking the RV, I have since had to engage Outdoorsy's mediation team to seek a justifiable discount for the unfortunate circumstances in which the host has failed to provide a fully functioning RV as advertised. This may result in arbitration.

Additionally, the RV had a strong cigarette smell that was not disclosed by the host on the platform. While I understand that the host cannot stop people from smoking in the RV when they are away, it is important for customers to be aware that this specific RV is not recommended for non-smokers or those who do not wish to experience cigarette smells in their rented RV.

As a first-time renter on this platform, I am disappointed with the host's unwillingness to compromise on any discount for the non-functioning equipment and the undisclosed cigarette smell, which is one of the many reasons why I will not be using this website again, let alone renting from this host.

What an incredible experience. We rented Jennifer's RV for 4 nights and we couldn't have asked for more. She and her family were amazing hosts, they were accessible for any questions and they were incredibly kind and generous. We had no issues with the RV itself and for something this size it drove exceptionally well (even in strong winds). The vehicle is equipped with a ton of extras including digital controls to manage anything electronic. One whole side of the rig slides out and it gives the occupants a ton of extra space. We were the envy of all our fellow campers. We hope to be back and rent from Jennifer every time we get on the road. Thank you so much, you'll be hearing from us soon as we plan our next trip.

Jennifer Holmes canceled the booking 7 days before departure. This is an automated posting.

It was a great fun and relaxing trip. Jennifer and her family are great and easy going.
The motorhome was awesome and perfect size for my family. We will definitely rent again

Renter Very nice and RV worked perfect.

Excellent setup and very clean.

Jenaya was a pleasure. The RV was perfect for what we needed. We are looking forward to our next trip with Jenaya's RV. Highly recommended.

Had a wonderful experience renting with Jenaya. The RV was amazing and well equipped, it was a joy to stay in. Will love to do it again.

Excellent at communicating and ensuring we had a wonderful experience!! Looking forward to booking with them again In the future!