The owners are very friendly and helpful. The trailer was set up so that the renter just had to hook up and go on the trip. From blankets to toilet paper, they have you covered. Its pretty much a BYOB and food.The trailer is new and very clean. Plenty of room for toys and lodging for up to 8 people. The rear back porch was awesome and very easy to assemble and disassemble requiring just one person.One note for FYI only, make sure you have 3/4 - 1 ton truck equipped with class 5 hitch, tongue weight is 1400 lbs..I would recommend this trailer to anyone and will use this owner again if the opportunity should present itself.