We are sorry to hear that you did not enjoy our RV, and we would like to address the issues you've mentioned. Please allow us to explain:1. Regarding the refrigerator not working, we want to clarify that it underwent a thorough pre-check just 30 minutes before it was handed over to you, and it was in working condition with power evidence during the walk-thru. Unfortunately, it was accidentally damaged on the same day you used it, requiring me a 30-mile drive for troubleshooting. As it was a holiday weekend, immediate repairs were not possible. We offered alternative solutions such as a cash rebate or a portable cooler, and you accepted the cash rebate.2. Concerning the cruise control not functioning, it was tested and working during both the pre-check and post-return inspections. We are unsure why it did not work for you and apologize for any confusion.3. We acknowledge our negligence in not identifying the issue with the radio during the pre-check. However, we provided the option for you to purchase a portable Bluetooth radio, with reimbursement offered by us. Our maintenance team is currently working on repairing the radio.4. The key that opened the storage outside the unit was found to be broken upon return, despite it working during the pre-check.5. The queen-sized bed in the rear is a standard RV mattress measuring 60 inches by 75 inches by 4 inches, as stated on the official website. However, if you desire a luxurious Olympic queen mattress, this may not be suitable for you.IN ADDITION TO THE INITIAL ISSUES, WE WOULD LIKE TO ADDRESS THE NEW CONCERNS DURING THE POST-RETURN.1. There was an incident where sand was scattered across the floor and carpet, chewing gum was found on the bed sheet, and dirty sandals were left in the drawer. Furthermore, the toilet lid became detached, and the bolt ended up in the urinal.2. The gas and propane levels were not refilled upon return without prior notification.3. We offered several complimentary packages, including early check-in. Unfortunately, you demonstrated a lack of punctuality and reliability that you arrived very late and checked out beyond the agreed-upon time.******************************************FOR FUTURE HOSTS***********************************
We must express our disappointment with the lack of respect shown towards our RV and our host. This particular guest has been quite demanding, requesting compensation even though the issue was not caused by us, and we have already provided a cash rebate. Due to this, we will not be able to rent to you again. We kindly advise future hosts to exercise caution.
