2 reviews
(3)George R.
1May 2024
This is NOT resolved!
Desiree’s answer
Thank you for the review as they help us improve. However, we would like to address some inaccuracies in your comments.
Electrical system, water and the CO monitor were checked and found to be in working order before and after your rental. We take the safety and comfort of our guests very seriously and conducts these checks.
Scott is experienced in mechanics and conducts himself professionally. The statements about him in your review do not align with his personality or the experiences of other guests.
We were informed that the site had full hookups after discovering it did not we accommodated your request by allowing the trailer to be boondocked. This was a favor we extended to you.
We provided you with a new battery to ensure your stay was as comfortable as possible.
We strive to offer excellent service and believe we went above and beyond to assist you. It is unfortunate that our efforts were met with dissatisfaction and claims that do not reflect the reality of the situation.
Electrical system, water and the CO monitor were checked and found to be in working order before and after your rental. We take the safety and comfort of our guests very seriously and conducts these checks.
Scott is experienced in mechanics and conducts himself professionally. The statements about him in your review do not align with his personality or the experiences of other guests.
We were informed that the site had full hookups after discovering it did not we accommodated your request by allowing the trailer to be boondocked. This was a favor we extended to you.
We provided you with a new battery to ensure your stay was as comfortable as possible.
We strive to offer excellent service and believe we went above and beyond to assist you. It is unfortunate that our efforts were met with dissatisfaction and claims that do not reflect the reality of the situation.
2 Photos submitted by George R.
Daniel M.
5April 2024
Desiree and Scott were kind and considerate beyond belief. My partner and I had a really tough trip due to a medical issue that came up, but our hosts were consistently able to accommodate our changing needs. They showed up several times to check on a few issues that we had and guided us through usage of the trailer. They were patient and respectful with our needs. They let us add a few days that we needed at the end of the trip and even helped us with an unrelated issue of returning some lost keys! They went above and beyond in every respect.
The trailer itself is adorable and comfortable, and it had everything that we needed.
Overall, although the trip was hard for us, Scott and Desiree were one of the best parts.
The trailer itself is adorable and comfortable, and it had everything that we needed.
Overall, although the trip was hard for us, Scott and Desiree were one of the best parts.