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Memories made on trips with Cypress RV's RVs


Ben H.

1September 2023

I would not rent from Cypress RV again, nor would I recommend them to anyone else. The RV was in poor repair and the photographs online did not identify the current condition of the unit. Within 10 minutes of bringing the unit home, the house air conditioner began having problems. Those problems persisted throughout our trip even after we had to spend half a day of our trip having a new control board installed. The most concerning was that the vehicle kept sending a message that service had not been performed in almost 30,000 miles. This caused the vehicle on numerous occasions, including on mountain roads, to engage "limp" mode which limited throttle response and overall speed to 45 mph. This was unsafe for myself and my family. When asked about the service, Cypress RV admitted that the service had been done but that they did not know how to reset the computer to tell the vehicle that service had been performed. We ended up having to leave the vehicle in Lubbock to have it towed, we borrowed a vehicle to get home and were unable to travel in the unit the last two days of our rental. I have demanded a refund from Cypress RV but they are refusing to cooperate. We planned and saved for this trip for quite a while and it was basically ruined by this renter.

Jeffrey G.

0June 2023

Carlos C.

5November 2022

This was a first for us, and we loved it!

Michael J.

5November 2022

Gordon S.

5October 2022

They guys Corey and Kevin were really helpful. They explained everything we needed to know to have a good time rving.

Angel C.

5October 2022

Craig C.

5September 2022

Everything went as planned . A/C and refrig worked great. A little worn on the inside but the Cypress RV people were great accommodating me in a short notice situation . Thanks

Brandon W.

5August 2022

Walter A.

5July 2022

Our travel with Cypress RV’s was nothing short of an amazing experience for my entire family!
Our driver, Mr. Troy Marrs was very professional and treated my family with the upmost respect and honor that was greatly appreciated!
We will be traveling again with Cypress RV’s in the near future introducing to their services as well!

Larry H.

4.5January 2022

The company service was excellent. The RV performed very well without any issues. It is a bit long in the tooth and the springs or suspension could use an upgrade as it rocks back and forth and rides a bit rough. Other than that everything functioned fine and met our purpose.

Luke D.

0July 2021

i cannot get anyone to answer the phone when i try to call the office after renting an rv through them . i also did not receive my security deposit back. unsatisfied

Charles T.

3.5May 2021

Unit was older and not as well maintained as I expected. Some small issues but overall unit performed well. Employees were friendly and helpful.

David N.

4.5April 2021

Last summer (2020) was our introduction to RVing. We rented C-19, a 24 foot Jayco Melbourne with a Mercedes cab and engine to go to the Grand Canyon. It was so much fun we rented it again for Spring Break (2021) to go to Big Bend National and State Parks. Overall it was a great experience. Cypress RV provided a package with everything we needed in the way of bedding, towels, basic cookware, and kitchen items. What they did not furnish which we will take when we go again are a broom with a dust pan and a sponge mop with a bucket. We would give them 4.5 stars out of 5 because no one is perfect. We highly recommend them.

David S.

2January 2021

There was so much broken on the vehicle it really took some of the fun out of the whole trip. Employees were great, as always.

Jason N.

4October 2020

Check in & out were really easy. We were first timers in an RV so maybe it would've been helpful to know that if you aren't level then the fridge wouldn't work. Oops - we learned that after the fact on the google machine. Also we would've been better off to bring our own bedding.

Michelle K.

0.5September 2020

Absolutely the worst experience ever. First, my husband spent 6.5 hours in your rental facility, went through 2 RVs before being given the RV we eventually used. The shower was broken in this RV, my husband sat on the phone for ours with the repair people, but was never able to get it fixed. The toilet broke. The screen door was broken. The outside lights did not work. Despite the fact that the original RV we rented was unable to be provided to us, AND, that we lost the entire evening at the campground due to the delay, we have been charged the EXACT same price and not offered any compensation for what was a horrible experience. Never again.