Honestly, my partner and I can't thing of a negative example to share. For a 9 day road trip with 2 dogs/2 people, the cost was fair and similar to what it would cost for lodging, eating out, transportation, entertainment. However, the freedom the camper van provided us is "priceless." I would say that my partner and I enjoy problem solving, and as a novices to this type of diesel vehicle, we felt it was part of the adventure to learn along the way. The biggest, and only, safety thing that happened was learning about what happens when the van runs low on diesel exhaust fluid (DEF) while entering the highway. While we were able to problem solve ourselves, Rico returned our text immediately. That was comforting. We learned that DEF is available at gas stations and would highly suggest purchasing one box to have in the van and replacing the fluid every 800-1000 miles (easy to do and Rico showed us how). We rented the delux version of a camper van and we would say, it didn't disappoint...it was delux. We only used the indoor shower once, but we were surprised how easy it was to use and how hot the water was (safety point #2 - the hot water doesn't have a safety for temperature and therefore can be scalding - we found that out the hard way). We hesitated to use the toilet at first, but honestly, once we did it was so easy to use and dispose of our waste that I wish we would have used it sooner (pro tip - use the bath room fan to expel smells). I feel the biggest novice mistake was packing foods in containers that could leak. The van is like a blender on rough roads and packaging that has always been safe in our kitchen cabinets are definitely not safe in a cabinet that rattles and shakes. I feel the 4x4 gave us the ability to disperse camp, even in difficult to reach places (Owyhee Canyon, Grand Staircase, Alvord Desert) which allowed us complete solitude with dogs that have anxiety (herding breeds). Along with lucking out on the weather, this trip was the adventure we were looking for. We decided, with this type of positive experience from Road Trip Oregon (maintenance, support, delux options to fit our needs, convenience of location, storage, licensing, insurance, etc), we would rather use Road Trip Oregon than to purchase a van ourselves. And to be honest, while we added 3000 miles road-tripping as far Utah, the Owyhee Canyon and Alvord Desert in Oregon was our favorite. Go Oregon!