Alex Dunn canceled the booking 4 days before departure. This is an automated posting.
The Primary Renter, Brianna Lane, misrepresented her age (under age 25) as the Primary Renter, then refused to update a new Primary Renter’s contact info to the only verified driver, Lorie Lane. In addition, we needed to raise the security deposit amount, which she also refused. Based on her lack of interest in working with us to protect our asset, we made the difficult decision to cancel their booking. However, we did take the extra step of contacting Outdoorsy support and ask for their help in finding a different RV for the Renters trip. This was our first and only cancellation in the last 5+ years.
Excellent trip! Alex went above and beyond to make us feel welcomed. The camper was clean and ready to go for us. Zero issues on our trip and an easy return. This was our first rental experience and will not be our last! Highly recommend!!!
Life was good while we rented "Life is Good!" from Alex. I had read in other reviews that Alex was prompt to respond, and they were correct. Along each step in the process, Alex replied promptly to any and all questions that I had. The RV is well represented on the website. It came fully stocked with everything that we needed to start our trip. Alex takes time to throughly go over all the workings of the RV. The only part that we did not use was the awning, and that is because it was damaged by a previous renter and although it was usable, it was a bit tricky. This RV is a bit older and it is beginning to show some wear and tear. If new and shiny is what you are looking for, then Life is Good is not for you. If you want a comfortable, reliable RV to make memories in, then this is the RV for you.
We used the RV as a bus basically so we could transport my Father with medical conditions that prohibit traveling in a regular vehicle. We didn't stay in it, but we enjoyed it the entire trip from TN to Panama City Beach. Alex was great with communication which I really appreciated. It was my first RV trip and I'll definitely consider staying in one next time around!
Alex was extremely easy to work with before, during and after our rental. He explained everything in detail prior to us starting our RV adventure and he answered our questions during our rental period. RV was clean and in good shape and our kids can't wait for our next RV experience. We will definitely rent this RV again when traveling in the Knoxville area.
Night before our trip we were informed the fridge/freezer did not work and we would be supplied with a cooler, beer and cookies in it's place not by our request. We took our own cooler also. The awning was broken and enforced with some plywood and we were asked to sign an agreement to not use the awning or incur charges for further damages. Two hours into trip the generator power connector failed, and therefore the A/C in RV reached temps of 88 degrees inside. We were advised to keep driving and open windows and await further instruction from owner's RV mechanic which did not materialize. We were able to locate an RV mechanic en route(only because he picked up his cell on a Saturday during dinner) who identified the melted electrical plug via FaceTime and agreed to fix it if we drove another hour to his personal residence. Owner paid repair, and owner offered to pay for our night's accommodations since we missed our reserved campsite. Later at end of trip owner decided against accommodation reimbursement. My advice is to keep any and every receipt for items/services incurred during entire trip such as ice for coolers, tire gauges when supplied item is faulty, tape as needed for minor repairs when events such as dashboards fall off dash during highway driving or metal trim falling off/hanging due to metal degradation. We were unable to use advertised shower because a cooler was in its place. The fridge only worked with shore-power until the last 3 days when it did not work at all. Keep pictures and catalog events by date and time to help protect yourself from frivolous charges that will be deducted from your security deposit. There are a lot of RVs available and my advice it is choose one that actually has the advertised capabilities and do a thorough walk-thru before your trip.
We had a great trip
Absolutely great first experience renting an RV. Having never driven one before, we were nervous. Alex was great about acclimating and training us to drive his RV. But hands down his communication was the highlight of our experience. Knowing we could text him and within 20 min we would have a response eases our fears as we set out on our first RV trip. Additionally, he set us up with all the essentials - dramatically reducing what we had to plan and pack ahead of time. Highly recommend!
Great people to work with eager communication and through
This our 2nd time renting from Alex. He communicates quickly. The RV was clean and easy to operate. The cost was good for this RV. I would highly recommend Alex.
We really enjoyed out trip and are very happy that we rented from Alex. He was super nice and relayed very informative information about the RV. It was a very simple process when picking up and dropping it off. I would highly recommend everyone to rent from Alex. The RV was very roomy and very comfortable. And once again Alex Dunn is a very super nice guy who I look forward to hopefully being able to rent from again. Thank you Alex for our unforgettable trip.
2 Photos submitted by James S.
As new RV renters Alex help make this trip awesome. Great person to work with, we had lots of questions and he was very helpful and had patience for us newbies. Would recommend 150%.
Alex done a fantastic job communicating with me and my family and went the extra mile to ensure our trip was enjoyable!
Alex was great to rent from! Both of us had delays at the beginning and end of the trip and he was very helpful in working with us. The RV does everything you could ask of it and worked great for our needs. Thanks again Alex!
My cRoo and I had an enjoyable experience renting the Minnie Winnie. Everything is as described with the RV and there was enough room for the 8 people (adults) to sleep. Alex was responsive when answering any and all my questions pertaining to the RV. He was flexible with the pickup and drop off time, accommodating to my travel plans. The AC worked great and the grill was a plus. I would recommend this RV to all!
We had so much fun "glamping" in Alex's RV! I don't think we'll ever go back to tent camping after this. The whole experience from start to finish was seamless. The RV ran smoothly and was well stocked with everything you could possibly need. The full-length awning was a huge plus, as was the portable grill. Alex did a great job of communicating with us throughout the entire process and he was super flexible and accommodating with our schedules in picking up/dropping off the RV. The RV quickly became home to us in the couple of days that we had it - it felt weird to sleep in my own bed again. Would definitely rent from Alex again if we're ever down that way. Highly recommend!
Alex was easy to work with and would rent from him again
Alex was wonderful to work with. Everything went really smooth for our rental. We would use him again in the future and highly recommend others use him too. The RV was well stocked and everything was labeled making it easy to find things and put them back where they belong. Great Experience!!
Alex was great to work with. He was very knowledgeable and provided excellent advice on ways to get the most out of our adventure. The RV was very clean and well maintained. I would absolutely rent from him again!
Everything was described, if anything it was bigger/roomier on the inside than we expected. Would definitely recommend to anyone looking to rent an RV!
The whole process of renting was fluid and streamlined. Any questions that I may have had were answered in a timely manner.
We had a wonderful time! The RV was the perfect size and we throughly enjoyed our time at the beach. Alex was great and very helpful! Loved our time in the "Mini Winnie"!
Alex was great, he was very helpful and all around nice guy very down to earth. The RV
was great. We had a great time. It was able to sleep all 7 easily. The drive was good and everything worked as it should. Would rent from him again.
Great RV, great trip, thanks