2019 Heartland Mallard M280

Being new to this site was only part of the issues we faced. Six of the eight owners we contacted never answered. When we tried to find out availability of an RV it asked us to enter credit card info, which the site then ran with our card with the bank, several times ( bank thought it was fraud). Then we learned to try and contact the owners with out entering credit card info… which we did only to wait a day to find out they were booked for several weeks which it did not show. Finally finding a rental after a full week, the owners were really great but the outdoorsy site had more computer issues with there ID verification up to the day of the rental. Oh, outdoorsy contacts us telling us they lost our proprietary information and would we enter again. Telling us we had no insurance etc. not a good customer service facing site. We had to get separate insurance, then after we picked up the rental, outdoorsy tells us “we solved the computer problem and you have insurance” great two sets of insurance. Not good.

After four weeks ….20 something emails …5 or 6 calls… with documents sent showing the poor outdoorsy reps their own messages telling us we had no insurance because they lost our secure information ….our insurance that outdoorsy charged us was refunded.. only after we disputed the charges with our credit card company…. But what was really bad was the outdoorsy reps continued to make offers…. Give you $$$ credit for the future rentals…give you half your money back, more future credit…. Really pitiful, just like a cheap insurance company claim

Either RV ….Then after sleeping on the table/ bed … table that makes into a bed we found the table damaged because the design was not right and allowed the table to slip off the edge of the frame. We reported the issue to the owners and outdoorsy and was informed by outdoorsy that we didn’t have insurance for that. Surprise we didn’t ask for the additional insurance… didn’t even know about additional insurance…. Even though the damage was a design issue by the manufacturer probably not insurable, it would have been nice to know about this additional inside insurance if an accident would have occurred … again not good. But we are done with our trip and the RV worked pretty well. Would have been nice to know the the black water tank gages stuck, and we spent extra hours and money at the dump connection trying to make sure it was empty. That was somewhat our fault since I’ve found the this is a common problem from the manufactures but would have been nice to know
I guess Air b&b had similar issues when they started but this was way too difficult and very frustrating. Hope others have better luck
James

Had an awesome time !! The RV was everything I thought it would be and more. Blake was awesome he delivered the RV on time and made sure we were all setup and ready before he left us to our 4 night get away ! We are extremely excited that we made the right choice and that Blake and Outdoorsy made this so simple and easy. Can’t wait until the next time.