2020 Heartland Pioneer - ask for the month special!!!

28 reviews

(4.7)

99 %

4.8

96 %

4.9

98 %

99 %

Communication

Cleanliness

Maintenance

4.8

Value

4.9

Listing Accuracy

Dave M.

4March 2024

Luis was very good with accomidating our delivery/pickup of the RV. We did have a couple of issues, the fridge control was set very cold (and was not able to be adjusted down/warmer), which normally would not be much of a concern, but it was so cold that our milk, orange juice, and water were freezing up, as well as freezing some fruit & vegetables. Also we needed to rent an optional generator with the trailer, (as the site that we were located at did not have any electrical power available), the generator did not want to stay running, and stalled out/quit running periodically during every use. Over our 4 day rental, we only got about 2 hours of run time on the generator (it consumed aprox. 2 gal. of fuel total) Luckily we were only relying on it to run the AC during the mid day heat,... so although being a bit disapointing not being able to "beat the heat" in the afternoon, it was not to big of an inconvenience, as the night time temperatures cooled off enough that opening the windows kept the temp inside the RV ok.

Joshua M.

5January 2024

Great experience . Easy pick up and friendly host . Camper was excellent

Heather O.

5December 2023

Luis was an awesome host. His RV was clean and comfortable. We had everything we needed for our weekend trip. He was very accommodating to our drop off and pick up times. We will definitely rent from Luis again.

David R.

5October 2023

Excellent delivery experience.

Taras M.

5October 2023

Luis is an excellent host. The RV is very clean and spacious and our kids had fun on their first camping trip.

1 Photo submitted by Taras M.

Anthony M.

5August 2023

Kim B.

5May 2023

Great camping experience with travel trailer. Owner was very helpful and available to communicate.

Brad B.

5April 2023

Luis was great. Clean camper

Ed A.

5April 2023

Luis was a fantastic host! He was responsive to questions prior to our trip and delivery was as promised with a personal walk-through. His travel trailer was well cared for and immaculate. An overall great experience

Brandi M.

5October 2022

Donna G.

5October 2022

Easy to work with. Camper is in great shape made even better by the little extras he throws in. Quick response time also when questions were asked. Will rent again. This was our 2nd time using Luis and his "home"

Mollie R.

5May 2022

Camper was clean and delivered with ease. Owner communicated quickly. Master bed was a little hard but every other bed and couch was comfortable. Everything worked well on the camper.

Kelsey C.

5April 2022

This was our first experience renting a camper. Luis was quick to respond with any question we had. Having so many amenities, it made packing a breeze (and quick clean up on our end at checkout).

2 Photos submitted by Kelsey C.

Crystal M.

5March 2022

Brooke M.

4March 2022

RV was great size and layout. Clean and functional. Had all needed amenities. We had issues with the black hose line but were able to snake & repair. Bedroom door is broken and not completely functional.

Anthony L.

5December 2021

Great Time. We had All the amenities that we needed. Luis was On time with delivery and had great customer service. Camper was clean and fit our family perfectly.

4 Photos submitted by Anthony L.

Mike L.

1December 2021

Honestly one of the worst experiences of my life that left me over $1500 in the hole. What started out as a happy family vacation turned into the worst nightmare anyone could imagine. On November 5th the owner delivered and set up the camper at Ft. Desoto Park. The weather was pretty windy and raining. I met him onsite while he was setting everything up in the rain. The owner put the awning out and told me not to put it out all the way because the water collects on the left side and that he has had problems in the past with it falling down because of the weight of the water. This should have had been a major red flag for me, but not know much about campers and because he was so nice it made me trust him. We went inside to get out of the weather and he showed me how to control the lights and so on. We exchanged telephone numbers and he left. My friend and I sat inside for 20 minutes until we heard a loud bang. The awning had collapsed right where he said he had had problems with it. I called the owner immediately, and he didn't seem concerned, said it has happened before and to try to roll it up. I was able to get it back up, but the bracket and support had broke completely off. The owner was 20 minutes down the road and never bothered to turn around to help me or come look at it.My family and I stayed at the campsite that weekend and the owner returned two days later to pick it up. When he arrived he was nice, and again didn't seem too concerned. I helped him strap it down for traveling down the road, and even gave him one of my ratchet straps. My wife and I cleaned everything inside the camper and had only slept in the beds. We never used anything in the kitchen to cook with, or even use the bathroom because Ft. Desoto has hot showers. I knew ahead of time I was going to be charged a $50 dumping fee which I thought was a little high, but I was ok paying that. Then after I got home the owner charged me $50 extra for "extra cleaning." I messaged him to ask why he took $50 from my security deposit and he said the outside was dirty where the rain splashed dirt. He sent me pictures, which I posted below, so you can form your own opinion if you think that is "heavily soiled" and would require an extra $50 fee. I asked him why he didn't point it out when he picked it up, because there was a water hook up there and I could have rinsed it off. The Owner said that he would refund me the money but still has yet to do so.The owner filed a claim against me for the damages and because of the rental agreement I was liable for the damages even because of inclement weather and having only had possession for 20 minutes. The deductible is $1500 but the damages totaled $999.32. I spoke with an attorney and I have a case but unfortunately, it would cost me more money to fight it then it would to pay the $999.32. It isn't about the money to me, it is about the principle.

Shane R.

0December 2021

Luis De Jesus canceled the booking 4 days before departure. This is an automated posting.

SuzetteS T.

4October 2021

Delivery & pick up was great- so convient. Luis was VERY flexible with delivery and pick up times so that we can make the most of our weekend. The RV was nice and well equipped with camping essentials. The inside was clean and spacious. AC worked great, water heater worked, fridge took a little longer to cool down but we had cooler with ice. The only downfall of our weekend was that the beds were very hard. There is a very thin mat on the beds. If you prefer a softer feel you may want to bring something to use.

Melinda B.

5September 2021

Luis as a person is very friendly, understanding and easy to talk to. He and his wife cane to see the land before dropping off their RV and I appreciated that extra step.

4 Photos submitted by Melinda B.

Lauren W.

5September 2021

Wonderful time staying in this travel trailer. Luis was friendly with great communication. Everything was VERY clean and sanitized. Highly recommend. We had it delivered which was convenient and easy. The linens were soft and in good condition.

Ryan D.

5August 2021

Great experience from start to finish.

Albert F.

5August 2021

Luis was easy to work with, let us us what we needed to know & has a beautiful camper.

Leandro F.

5August 2021

all very good and he is so friendly

Oscar V.

5July 2021

the owner is an excellent host, he gave us all the instructions for being our first time, and the RV has everything besides being very easy to operate and being very comfortable, it allowed us to have a great trip, I would rent it again and I recommend it

2 Photos submitted by Oscar V.

Davidncarol R.

5July 2021

We needed a rv last minute since ours had a leak. Luis’ rv was great. Exactly what we needed. Luis dropped and picked up the camper for us. We really enjoyed our trip!

Jessica G.

4June 2021

Kim L.

5May 2021

The owner was very helpful. He set up everything and made sure everything was up and running before we got there. Very prompt with time. He was very nice - did not charge me xtra for a later time pick up. Trailer/RV very clean and up to date. The only thing is make sure you bring your own spices to cook with. I was glad I did. Provided the bare min- salt and pepper, olive oil. And again, if I had to complain and really it’s not a complaint. Just more of an FYI. Would diff rent again and refer. GREAT PRICE RENTAL

Jon T.

5March 2021

Very easy to work with the rv owner. Its a great setup and we enjoyed it a lot.

Andrew C.

0March 2021

Luis Jesus canceled the booking 0 days before departure. This is an automated posting.