General Rules & Policies
Orientation Walkthrough
South Mountain Vans will provide a walkthrough regarding the operation of coach at time of pickup and will provide instruction manuals for operation of coach systems, features and appliances. Please allow up to 60 minutes for pre-departure handoff. It is renter’s responsibility to understand and follow instructions. Failure to use proper handling of any of the systems, features or appliances in RV may result in damage and renter will be liable for cost to repair. Pre-departure checklist will be provided and signed by both parties regarding condition and operation of vehicle.
Pick up and Drop Off
Pick up time must be scheduled in advance between 2:00pm-6:00pm local time. Drop off is any time before 12:00pm local time. Early pick up and late drop off is available for an additional fee of $100 per request. There is a $100/hr late fee for rentals not returned on time and tardiness in excess of 30 min for pick-up will result in a $50 per half hour fee, if not communicated and agreed upon in advance. There are no refunds for early returns.
Fees
Waste holding tanks must be emptied prior to return. Tanks that are not emptied will incur a $150 fee, which will be assessed from the security deposit. You are also responsible for any tickets, tolls, tows, and impounds. You agree to authorize South Mountain to charge the credit card on file for the fine amount.
Fuel & Propane
If applicable, the propane tank for the heater, hot water, and stove top will be full upon delivery. The renter is responsible for propane refills during the trip and upon return. The camper van will also be full of fuel (regular unleaded gasoline) when you pick up and must be returned full. Any unfilled camper vans will be charged the propane and/or fuel charges plus a $50 service fee.
Mileage Allowance
All rentals include 100 miles/paid night calculated cumulatively over the course of your trip. If you go over this amount you will be charged $0.65/mile.
Cleaning
We do not charge a sanitization or cleaning fee for our rentals and expect the camper van to be returned clean. Vehicles returned that require cleaning beyond 3 hours will incur a $100/hour fee, which will be assessed from the security deposit.
Smoking
Smoking is not permitted in any vehicle. Cigarette damage or smoking odor will result in a $500 fee, which will be assessed upon return assessed from the security deposit.
Accidents & Breakdowns
If there is a mechanical failure or problem requiring roadside assistance, renter should call roadside assistance number provided by insurer and alert owner immediately. Renter should not attempt to make repairs. Out of pocket expense for repairs required and which are not covered by insurance or roadside assistance will be reimbursed by owner upon return of vehicle as long as the owner is made aware prior to such repairs and receipts are provided.
Damage
Renters will be responsible for ANY damage to the vehicle exterior, tires, interior and contents while the vehicle is in their possession and prior to us checking it in after it is returned. It is the renters responsibility to thoroughly check the campervan during the pre-rental orientation walkthrough. We also highly recommend that renters take detailed photos or video of the camper van at drop-off. Renter authorizes South Mountain Vans to charge the credit card on file for the full cost of damages.
Dog Policy
Since we clean and sanitize each camper van from top to bottom after each use, there’s just a small $100 cleaning fee for your lovely dog. Please do not let you pet on the bed or an extra cleaning fee will be applied. Additionally, please ensure your dog is crated when the van is in motion and do not leave pets unattended. Cats or other pets are not allowed due to allergy concerns.
Restricted Use
Our Campervans are restricted for use in all desert areas during hot periods, travel to Mexico, non public roads and off-roading, and festivals. Consult South Mountain Vans LLC for a complete list of restricted areas. Violation of the restricted use section will forfeit the security deposit.
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