6 reviews
(4.3)Luis C.
5March 2024
Great experience!!!
Han S.
5August 2022
Perfect RV combined with very good service !!
Jose B.
5March 2022
jose barbosa reis Neto
Rodolfo B.
5February 2022
Ivan T.
0.5August 2021
I didn’t like this organization. Unfortunately can’t advise them for you. Look for another one
Duek’s answer
This review caused us a big surprise, as when the customer arrived, we asked how everything was during the trip and the reply was that everything was great. Also, during the rental period, we communicated with the customer, and absolutely no issues were reported by him regarding the RV.
Upon arrival, we did the regular “check in” procedure and some damage was noted (teared upholstery at driver seat and sofa bed armrest and two doors of the kitchen cabinetry had fallen). We contacted the related service providers and presented the quotes to the customer, who started to argue saying that he did not cause the damage. We showed him the pictures of the unit before his departure and after a 50% discount on the cabinetry damage he said he agreed. At this point, everything seemed to be ok. He later wrote the above review without any further explanation. Apparently, he was unhappy for paying for the damage he caused on the vehicle. It is very upsetting to face this kind of situation when a customer does not write a faithful review and is just trying to damage a business reputation.
After six years of operation, we are very proud of having only five star reviews, but unfortunately this customer was not fair when he rated our service as just one star.
Upon arrival, we did the regular “check in” procedure and some damage was noted (teared upholstery at driver seat and sofa bed armrest and two doors of the kitchen cabinetry had fallen). We contacted the related service providers and presented the quotes to the customer, who started to argue saying that he did not cause the damage. We showed him the pictures of the unit before his departure and after a 50% discount on the cabinetry damage he said he agreed. At this point, everything seemed to be ok. He later wrote the above review without any further explanation. Apparently, he was unhappy for paying for the damage he caused on the vehicle. It is very upsetting to face this kind of situation when a customer does not write a faithful review and is just trying to damage a business reputation.
After six years of operation, we are very proud of having only five star reviews, but unfortunately this customer was not fair when he rated our service as just one star.
Chana F.
5July 2020
We had an amazing roadtrip! Everything went very smoothly and we were very comfortable with this RV! Thank you so much, we had a great time!