16 reviews
(4.6)4.6
92 %
4.6
92 %
4.5
89 %
4.8
95 %
4.5
91 %
Communication
4.6Cleanliness
4.6Maintenance
4.5Value
4.8Listing Accuracy
4.5
Kyle G.
0September 2021
Doug L. canceled the booking 2 days before departure. This is an automated posting.
Cara L.
4September 2020
Overall, great first experience renting an RV. First thing we learned...there's a lot to learn! A solid effort was made to communicate everything we needed to know, but hard to retain everything. When we first picked up, we were told that we needed to make a stop at an RV store to purchase a new cord that the previous renters fried. Not ideal, but WAY better than having the reservation cancelled. We were reimbursed for the expense and only had a minor inconvenience with the pit stop. When the new cord didn't fix the issue totally, Doug drove over an hour to where we were camping to make sure that the issue was rectified. Everything from then on worked great. Had one snag dumping the waste (apparently didn't do it correctly. Seemed easy, but needed more than YouTube to get it right!). So, even though we wound up having to pay the fee for Doug to take care of the issue, he gave us a slight discount on that charge since we were inconvenienced by the stop.
All in all, we would rent an RV again, and def consider renting again from Doug.
All in all, we would rent an RV again, and def consider renting again from Doug.
Romana T.
5August 2020
This was our first time in an RV and it was a good time. Doug and family were really helpful and provide us with useful information to have a good time. The only thing we didn’t really enjoy was the smell from the bathroom especially when is moving. I don’t know if it’s every RV and that’s how it is but other than that it was a good trip.
Kastell’s answer
Thanks Romana! It was great meeting your family. Typically if the bathroom smells when traveling, it can be fixed by adding more water to the toilet (flushing longer). This will dilute the waste and keep the smell down between campsites. This is a good lesson for all and we have decided to add a new list of how to properly clear the black and grey tanks at the campground. Thanks again!
2 Photos submitted by Romana T.
Kenneth F.
1August 2020
I was very happy when Doug accepted my request, and I immediately cancelled several other requests along with a reservation at Cruise America. Unfortunately this beautiful RV is listed on multiple rental sites, and even though the owner agreed to my requested dates he was unable to honor the agreement due to overbooking outside of Outdoorsy. I appreciate that he informed me promptly and my deposit was refunded, but I am still very disappointed. It is an amazing RV, so I might try for it another time.
Kastell’s answer
Yes, this was very unfortunate. Kenneth booked nearly five minutes after another renter and we didn't have enough time to update the calendar before Kenneth got to it. We operate and honor the first come first serve basis rule. We notified Kenneth within minutes of his rental, so I'm not sure why we received a 1 star rating when he has never stepped foot in our RV or met us. We too are disappointed.
Sherry W.
5August 2020
Overall we enjoyed our first experience with RV camping. Everything was clean and comfy, and Doug was very thorough with his explanations. As first timers, it definitely helped to have the video that we recorded of the explanations! The Larsons also helped us troubleshoot a couple of mechanical issues that popped up. They were a great family to work with. Thanks for the adventure!
Janet A.
4July 2020
Unfortunately our rental need to be cancelled so I could not rate certain categories higher, but Doug was very good communicating with us so we could make alternate arrangements. We look forward to renting again in the future.
John S.
5July 2020
Very thoughtful and easy to work with.
Highly recommend!
Highly recommend!
Rostam R.
5August 2019
I had a amazing trip with Doug’s RV. Very nice person , toke his time to explain everything that I need to know . And I had an Amazing experience. I will do it again soon .
1 Photo submitted by Rostam R.
Paul K.
5May 2019
We had a great time renting Doug's RV, we went to Shenandoah and the kids absolutely loved it.
James B.
5November 2018
WOW!
How cool was that :), what a great trip to Beth Page Camp Ground, Urbana, VA Oyster Fest. Well for the first time out with a Class C RV, I can honestly say I will do this again. How easy was this. The rig performed like a champ. Even in high wind and my braking style the passengers did not feel it in the back. The set up was so fast no worries, it was great. Thanks Doug and family for letting us enjoy your camper it was a complete pleasure. Angel & James :)
How cool was that :), what a great trip to Beth Page Camp Ground, Urbana, VA Oyster Fest. Well for the first time out with a Class C RV, I can honestly say I will do this again. How easy was this. The rig performed like a champ. Even in high wind and my braking style the passengers did not feel it in the back. The set up was so fast no worries, it was great. Thanks Doug and family for letting us enjoy your camper it was a complete pleasure. Angel & James :)
Jesse Z.
5October 2018
Everything we ever wanted. Will rent again next time around.
Deanna H.
4October 2018
A nice RV. Wish we would have been allowed to tow our golf cart.
Phong L.
5September 2018
This is our very first experience with an RV and we had a wonderful time. Doug was great. He explained everything clearly. I was initially kind of intimidated by the size of the RV, but Doug put me at ease. We had wonderful experience with it for the Labor Day weekend. It will be hard to go back to Camping...lol.
Thomas S.
5August 2018
We found Doug and the RV an outstanding experience. He was informative with the contractual terms; was great about explaining how things worked and what we needed to do to take proper care of the vehicle. In general, it was a great experience.
Elizabeth M.
5October 2017
The RV was nice and clean and very roomy! Doug was great and even came and set the RV up for us and came to pick it up. It was nice and easy and we will definitely be doing this again!
Kacey M.
5September 2017
What a great experience. Doug was knowledgeable, forthright, and friendly, and he went out of his way to make sure we had a great start to our "trip" (we didn't leave the driveway). The RV was clean and very comfortable; I particularly loved how each section had its own space, but we all had plenty of room to move around. We rotated beds each night, so I got to try them all, and I slept soundly each time. Great A/C.
Engel C.
5August 2017
Doug and his family were very pleasant to work with. They made sure that we knew exactly how the RV and it's features operate and answered every question we had. We'll gladly rent from them again!