19 reviews
(4.8)4.9
98 %
4.7
94 %
4.7
94 %
4.6
93 %
4.8
95 %
Communication
4.9Cleanliness
4.7Maintenance
4.7Value
4.6Listing Accuracy
4.8James K.
5November 2023
Mo’s answer
Thank you for leaving me a positive feedback :)
Paul C.
1September 2023
Multiple problems with our RV rental.
1. extremely dirty on pick up, (photos attached of dirt on rags used to clean) no broom provided, windows dirty (see pictures).
2. Bed sheet dirty (see picture)
3. When driving RV @ 50mph & above steering wheel shakes (see video).
4. Step into RV does not work. (see pictures) Husband has had previous back surgery. This step is crucial getting in and out of RV. He is using the driver’s door to get in and out of the RV. Myself (passenger) “kinked my left knee getting out of camper without step. I will be having a physician check my knee when we arrive home if knee continues to be an issue.
5. Refrigerator NOT working - have lost all food. Having to buy cooler & ice repeatedly. Having to eat out mostly as unable to prepare meals (added expense). We were told we would have a grill. No grill provided. Sent owner a text message that fridge was not working, his response was "have you tried dry ice?"
When we picked up the camper the fridge was warm. He stated he had "just turned it on and sometimes out here in the desert you need to buy dry ice to help keep fridge cool." We did buy the dry ice ($15.00 charge) this did not do anything. **This statement made no sense to us but then again, we don't live in the desert, so we bought the dry ice!
6. Window over table broken (not useable - owner has duct taped window shut). Window over sink not useable as screen is broken and does not stay in so unable to use this window w/out screen due to bugs. (see pictures). We are in the desert and without windows being open it is extremely hot and difficult to sleep.
7. Side door of camper is missing a screen on the door. Also, unable to use.
8. Unable to use RV awning (it has rained) as you'll see it has been "torn off”. When asked about the awning owner stated "for insurance reasons he had to take it off". (see picture of damage where awning was).
9. Shower is not useable! Door has 3 panels of glass that are all off the track. (Very DANGEROUS) When owner was told he stated " I have been waiting for a replacement since COVID”.
We are now having to make reservations at multiple campgrounds, so we shower. Another added expense on top of the $4,888.00 we have paid for this RV rental.
10. All outdoor lights are not working.
** We are in day 6 of this horrible vacation. We would have called RV owner, Mo to come take the camper, but due to having to make multiple reservations @ campgrounds last minute, they are non-refundable.
To say this is unacceptable is an understatement. We have been planning this trip for quite some time and cannot believe the poor condition of this RV.
It is terrible to be taken advantage of. Not only on top of the $4,888.00 for the RV rental we paid for airline tickets to Las Vegas from Boston to rent this RV.
The additional costs we have endured do the poor upkeep of this RV is something we did not intend on spending.
Mo seems genuine at first but then clearly just takes the money and does not care about his "customers" Please DO NOT rent from him. I promise you it will be nothing but frustrations.
I am in contact with OUTDOORSY in hopes of getting a refund. The fact we will have to eat all the reservations both at campgrounds and the dinner costs because we had no food / no fridge /no grill to cook we added that expense of eating out which by they way is not easy as we did not have a car in tow to un hitch to go out. Once the RV was plugged in/electric/septic etc ...to much work all around.
1. extremely dirty on pick up, (photos attached of dirt on rags used to clean) no broom provided, windows dirty (see pictures).
2. Bed sheet dirty (see picture)
3. When driving RV @ 50mph & above steering wheel shakes (see video).
4. Step into RV does not work. (see pictures) Husband has had previous back surgery. This step is crucial getting in and out of RV. He is using the driver’s door to get in and out of the RV. Myself (passenger) “kinked my left knee getting out of camper without step. I will be having a physician check my knee when we arrive home if knee continues to be an issue.
5. Refrigerator NOT working - have lost all food. Having to buy cooler & ice repeatedly. Having to eat out mostly as unable to prepare meals (added expense). We were told we would have a grill. No grill provided. Sent owner a text message that fridge was not working, his response was "have you tried dry ice?"
When we picked up the camper the fridge was warm. He stated he had "just turned it on and sometimes out here in the desert you need to buy dry ice to help keep fridge cool." We did buy the dry ice ($15.00 charge) this did not do anything. **This statement made no sense to us but then again, we don't live in the desert, so we bought the dry ice!
6. Window over table broken (not useable - owner has duct taped window shut). Window over sink not useable as screen is broken and does not stay in so unable to use this window w/out screen due to bugs. (see pictures). We are in the desert and without windows being open it is extremely hot and difficult to sleep.
7. Side door of camper is missing a screen on the door. Also, unable to use.
8. Unable to use RV awning (it has rained) as you'll see it has been "torn off”. When asked about the awning owner stated "for insurance reasons he had to take it off". (see picture of damage where awning was).
9. Shower is not useable! Door has 3 panels of glass that are all off the track. (Very DANGEROUS) When owner was told he stated " I have been waiting for a replacement since COVID”.
We are now having to make reservations at multiple campgrounds, so we shower. Another added expense on top of the $4,888.00 we have paid for this RV rental.
10. All outdoor lights are not working.
** We are in day 6 of this horrible vacation. We would have called RV owner, Mo to come take the camper, but due to having to make multiple reservations @ campgrounds last minute, they are non-refundable.
To say this is unacceptable is an understatement. We have been planning this trip for quite some time and cannot believe the poor condition of this RV.
It is terrible to be taken advantage of. Not only on top of the $4,888.00 for the RV rental we paid for airline tickets to Las Vegas from Boston to rent this RV.
The additional costs we have endured do the poor upkeep of this RV is something we did not intend on spending.
Mo seems genuine at first but then clearly just takes the money and does not care about his "customers" Please DO NOT rent from him. I promise you it will be nothing but frustrations.
I am in contact with OUTDOORSY in hopes of getting a refund. The fact we will have to eat all the reservations both at campgrounds and the dinner costs because we had no food / no fridge /no grill to cook we added that expense of eating out which by they way is not easy as we did not have a car in tow to un hitch to go out. Once the RV was plugged in/electric/septic etc ...to much work all around.
Mo’s answer
I thank for the time my guests took to write a review. I am so sorry that my RV did not meet their expectations. I would like to point out that expectations were unrealistic, and walk-through instructions were not followed correctly for the issues they encountered. Some allegations are outright false, which I will clarify below. I will try to keep my response very objective.
13 Photos submitted by Paul C.
Luz S.
5August 2023
Aaron N.
5June 2023
Trip was refreshing and great. Thank you Mo for all of your help.
Brendan N.
5May 2023
Mo was extremely knowledgeable on his RV information which made the trip so much easier! Highly recommend to rent from Mo, his communication is great and kept in contact during any issues. Great festival friendly RV.
Jasjit S.
5May 2023
Loved it
Joseph K.
5April 2023
Incredible first-time RV experience. Mo was an excellent host and the RV was in excellent condition. We had a blast - 5yo and 10yo and mom/dad.
Endzi D.
5August 2022
We spent 1 month on the road with our 1 yo daughter. The most memorable experience- See photo for details :)
1 Photo submitted by Endzi D.
Mark S.
5June 2022
Mo was amazing to work with!!! Our original booking fell through 3 days prior to our trip. Mo was able to help us out by providing a wonderful RV. He was very accommodating with our schedule and the RV was very comfortable for the 6 of us. The unlimited mileage was a nice bonus with our trip to California covering 2000 miles. We would highly recommend renting through Mo!!!
2 Photos submitted by Mark S.
John C.
5April 2022
Wow! It is fair to say, Mo could not have done more to make our first family RV trip a success.
Crystal clear instructions and camper that was in perfect working order, ultra clean and a joy to drive and live in for our few days in Zion and Bryce. Mo checked in to make sure everything was going well and gave us a lift back to Vegas when we dropped off the RV. 10/10 from my family.
Crystal clear instructions and camper that was in perfect working order, ultra clean and a joy to drive and live in for our few days in Zion and Bryce. Mo checked in to make sure everything was going well and gave us a lift back to Vegas when we dropped off the RV. 10/10 from my family.
3 Photos submitted by John C.
Christian D.
5October 2021
Mo was an amazing host! Very communicative and would book again!
Maggie T.
5October 2021
Mo was great to work with and his RV was everything we expected it to be. It was perfect for our wedding road trip!
3 Photos submitted by Maggie T.
Michael C.
5September 2021
Mo was easy to community with from the initial inquiries through the entire rental and return. He was very thorough and informative at pick-up and also checked in during to trip to ensure everything was fine. The RV ran great, no issues heading up the mountain, it was easy to handle and set-up was simple and quick which allowed us to enjoy our vacation without any hassles. I’d highly recommend renting from Mo.
Yausmenda F.
5July 2021
This was a great experience for my little people. We had a blast. Mo was very responsive & had the best idea to have me video the walk through & instructions on how to operate the mechanics of the vehicle. The one time I needed troubleshooting, Mo was right there with the answer. Nice & spacious! Made our family vacation memorable.
5 Photos submitted by Yausmenda F.
Nicole F.
5June 2021
We had a group of 5 friends who drove the RV to Zion, Bryce Canyon and Arches National Parks. Mo was great! He was very flexible with our schedules and easy to get in touch with if needed. The RV was very clean and modern. The beds were comfortable and the fridge was large which was great for us to stock up on food! Great experience, no complaints. Would definitely rent from Mo again!
Avan S.
5June 2021
Aweso.e
Avan S.
5May 2021
The owner Mo was awesome and the RV was beautiful. I don't have enough room in this review to describe how much fun we had. Definitely recommend!
4 Photos submitted by Avan S.
Lindsay C.
5April 2021
Brian L.
5March 2021
Had a blast! Very clean. On time. Totally worth it. Would definitly use again.