10 reviews
(4.4)5
100 %
4.3
85 %
4.1
83 %
4.1
83 %
3.9
78 %
Communication
5Cleanliness
4.3Maintenance
4.1Value
4.1Listing Accuracy
3.9Sarah C.
5October 2023
We had a blast with our first RV trip and the RV was easy to drive and very comfortable! We had everything we needed in the kitchen and in the whole RV! Christy was very easy to communicate with and provided a great walk through! I would definitely recommend!
2 Photos submitted by Sarah C.
Reid M.
0November 2022
Christy Vail canceled the booking 0 days before departure. This is an automated posting.
John K.
3November 2022
My experience with outdoorsey and the delivery agent were Fantastic. However, my experience with the owner is less than great. She was not easy to contact after booking, she bait and switched me on units. I reserved one, and they made ready another unit that was shorter, and not what I booked. When I contacted her through the site the day before and she immediately sent a note to cancel the reservation, still no explanation or apology. As a business person she is horrible. I would not rent from Christy Vail again. She is difficult to deal with and sent out a tired unit. We made it work because I had no choice at 5 pm the day before we were to leave. Headlight out, engine light came on 2x, registration out of date, generator quit working, driver side exterior mirror broken and taped together(couldn’t see anything). DONT RENT FROM CHRISTY VAIL
Erin E.
3June 2022
We really enjoy taking RV’s to new places around Texas, and as great and easy an RV is with kids there were a few items to note with this one.
We were told we could pick up the RV at 12:30, but did not start the walk-through until just after 2:00. Upon the walk-through, we were informed that the awning did not work, which we accepted as some things break and the RV’s need to get back out for the next people.
Upon returning home and starting to load up, we noticed stains throughout the RV and on the linens, along with wear and tear. We understand the RV gets used, but I would not consider this “hospital-grade cleaner.”
Once we got on the road, the check engine light came on and I immediately messaged the owner. The response was that it was the O2 sensor for gas, however, the light has never gone off, so I don’t believe that it’s just the sensor. Once on I-10, part of the rubber from the top of the RV came loose and started flapping all over. We pulled over and were able to get it in place, but it was obvious it had a clean cut and that it was just being put back in place for an easy fix and it would likely happen again to the next person.
Once arriving at the campsite, we really started to notice the items that were claimed to be amenities on the RV listing that was not actually there. These items include; an outdoor shower, solar, wifi, backup camera and washer and dryer. In addition to those amenities that claim to be included, there were also items listed in the write-up that were not in the RV, that included “plenty of storage, utensils and kitchen items available” and “other appliances”
The oven did not work at all. No matter how much we tried. The fridge never got cool enough to keep meat, milk and cheeses cold enough to maintain a sanitary environment. The freezer got cold enough to keep ice frozen but the fridge did not get “cool” the entire trip.
Lastly, when trying to come home, the inside AC would not turn on. After messaging the owner, it was a fuse for the AC, but I don’t think that is something we should have to be dealing with on an RV rental.
We were told we could pick up the RV at 12:30, but did not start the walk-through until just after 2:00. Upon the walk-through, we were informed that the awning did not work, which we accepted as some things break and the RV’s need to get back out for the next people.
Upon returning home and starting to load up, we noticed stains throughout the RV and on the linens, along with wear and tear. We understand the RV gets used, but I would not consider this “hospital-grade cleaner.”
Once we got on the road, the check engine light came on and I immediately messaged the owner. The response was that it was the O2 sensor for gas, however, the light has never gone off, so I don’t believe that it’s just the sensor. Once on I-10, part of the rubber from the top of the RV came loose and started flapping all over. We pulled over and were able to get it in place, but it was obvious it had a clean cut and that it was just being put back in place for an easy fix and it would likely happen again to the next person.
Once arriving at the campsite, we really started to notice the items that were claimed to be amenities on the RV listing that was not actually there. These items include; an outdoor shower, solar, wifi, backup camera and washer and dryer. In addition to those amenities that claim to be included, there were also items listed in the write-up that were not in the RV, that included “plenty of storage, utensils and kitchen items available” and “other appliances”
The oven did not work at all. No matter how much we tried. The fridge never got cool enough to keep meat, milk and cheeses cold enough to maintain a sanitary environment. The freezer got cold enough to keep ice frozen but the fridge did not get “cool” the entire trip.
Lastly, when trying to come home, the inside AC would not turn on. After messaging the owner, it was a fuse for the AC, but I don’t think that is something we should have to be dealing with on an RV rental.
Christy V.
3June 2022
The RV wasn’t ready for pick up. We didn’t leave for 3 hours after arriving. They said they were putting on new tires, fixing and repairing the awning and cleaning out sand.
Makeda S.
5March 2022
Clean, smooth ride for a short family trip
Ed M.
5August 2021
Christy was great, the R.V. had everything we needed. We didn't even have to connect to an R.V. park. We came back with half tank of water. Quick showers but everything was great. First timer... So it went great. Just be careful on the turns where the door to the rv is, you can easily hit something.
Victor H.
5July 2021
Jai P.
5April 2021
Tammy P.
5January 2021
The camper was ready early for delivery. It was perfectly cleaned and sanitized. I checked thoroughly as I own a cleaning business. Everything was explained on how to operate properly. (It was our 1st time w.an RV. Everything was in working order. Our pets accompanied us on this long trip to the Grand Canyon. Christy responded very promptly to any texts and calls. I would give her 5 stars any day!
7 Photos submitted by Tammy P.
Jerry W.
5August 2020
Overall great experience with Christy. She worked with us to secure right RV for our trip to Colorado/Utah and manage the challenges associated with Covid-19. Communications were timely and helped to ensure we could enjoy our vacation. The Four Winds was clean, well equipped, easy to maneuver and met the needs for our family of 7. Will definitely refer Christy to our friends!