2019 Coachmen Catalina Summit 172BHS

Renting from Art and Eva was great; Eva was very helpful in walking me through the camper, and it was a great fit for our first RV experience. Would recommend the RV and renting from Art and Eva, overall a wonderful experience.

Amazing first RV share experience. Art and Eva were extremely knowledgeable and made us feel very confident in our choice of RV for our vehicle size. The RV was beautiful, comfortable, clean, and very much a breath of fresh air after many years of tent camping in rain and cold. It was cozy even on cool morning without having to turn heat on. I highly recommend this vehicle for your outdoor adventures, I will never tent camp again : )

As our first experience with Outdoorsy, the concept was great, but the vehicle we rented was below par. I cannot believe that they try to pass off the place as being "Enhanced Clean" according to Outdoorsy guidelines. The bathroom was filthy, on and around the toilet. The sink and stove were dirty and greasy. The memory foam mattress topper that was on the bed was old, stained, and smelly.

The cheap plastic door handle broke off the first day, not due to the slightest bit of force. The water pump was not functional, so we were unable to use any running water in the trailer for 2 1/2 days. The "roadside assistance," that we paid extra money to be assured that any issues would be covered, was not up to par. When we contacted the owners regarding the failed water pump, they said that it would be 2 to 3 days to get someone out to fix it. Since we were staying at places where we could not hook up to running water, we were not able to use any of the water facilities, shower, wash dishes, etc., for 2 1/2 days. My husband was researching the possible problem from the first day, then, after calling the roadside technician from the "insurance," he discovered that a valve cover was cracked. We were able to then locate an RV store 45 minutes away to purchase the necessary part, and we replaced it. We asked Art and Eva for compensation for the time spent without the use of running water, due to their breach of contract with us, and the water pump failure of their trailer and I was told that "we obviously had different ideas of what camping is." We were then charged for the handle, some minor damage to the trailer hitch, and received a $25 compensation for the valve cover. I asked several times for reconsideration regarding the charges and they were unresponsive. Bad customer service, to say the least.

Once the water pump issue was resolved, we enjoyed using the trailer, after we cleaned it up. Would we recommend renting Art and Eva's trailer, NO, but we found that Outdoorsy is very responsive and helpful to resolve renters' issues.

They where very nice, and worked with us well on pick up, and drop off times

Art and Eva were great. They were easy to work with being responsive and helpful when needed. As first time campers, they provided the layout as to what needs to be done at arrival and departure at the campsite. Highly recommend renting from Art & Eva.