Communicating with Chuck was easy online. We were able to come see the camper before we left. I believe the listing says that linens were included, but they were not. The bed is not a queen sized bed. It is 48 inches wide. Everything seemed to function properly. We could never get hot water. Wasn't sure why, but we didn't need it. It was a fun trip.
We had a great roadtrip in the 2015 Airstream Bambi. The pick-up and drop-off were easy. Chuck provided a binder with the full owners' manual so use was very straightforward.