Eligible for Outdoorsy Roadside Assistance
Protected with up to $500,000 Comprehensive Insurance Coverage
This listing is covered up to $500,000 comprehensive. Rent safe knowing this vehicle is protected by industry-leading comprehensive collision coverage.Learn more
Eligible for Trip Insurance
This listing is eligible for trip insurance protection that refunds the costs of the RV rental, fees, and taxes in case of a covered emergency trip cancellation, interruption, or delayLearn more
Eligible for Damage Protection
This listing is eligible for damage protection, which provides coverage for accidental damages to the RV interior while it's parked during your trip.Learn more
Some charge for this, we just ask that one replaces what they use or damage/lose
DEF, Propane, Diesel fuel, Windshield Washer fluid, etc
heat and ambiance
for watching movies
Diesel exhaust fluid
Clean up if returned in unclean condition
4 hours included per day
100 miles included per day
Listing was accurate but did not indicate that there would be a supplemental contract required, which wasn't disclosed until day of pickup (note this was not a standard Outdoorsy agreement). Also required a minimum $300 clean-up fee for camper if it wasn't returned in "same or better" condition...
Michael's response to K
September 3, 2019
I submit this with the utmost respect for our clients frame of reference and point of view but I would like to address the concerns of this review. The supplemental contract is a summary of the actual Outdoorsy agreement meant to summarize the fine print of the Outdoorsy contract. As owners, we have the right to require vehicle-specific obligations to rent our vehicle. The Outdoorsy Contract specifically states that the unit is to be returned in as clean or better condition. "Baking-in" the cost of cleaning is an issue that does not work from our experience. It gives no incentive to the renter to keep the vehicle clean or even try to clean it up. What this review does not address is that we agreed to compensate them by reducing generator overages and mileage overages upon return which were substantial. Although I agree that the renter had stress caused to them due to a mechano-electrical fault, there was no way this problem could have been known prior to renting to them, and I would have never done so if it was an issue at the time of rental. Furthermore, I was in contact directly with them via phone trying to assist with multiple avenues and suggestions. I contacted the owner/mechanic, the camp host, and the renter to have them repaired and back on the road with an appointment the very next morning and accordingly this was done. It should be noted that the power transfer switch that was used to replace the current switch was 179.99 plus labor, and the one that was replaced was 700.00 dollars just for the part which was not the renter's fault, but I have to replace the cheaper one with the original which was our cost. The onboard generator supplied them with full power and they were assured that they would be credited 24 hrs of free generation for the inconvenience. I stressed to them the importance of safety and that eventualities occur when renting an RV. It is inherent to the adventure. It is inherent to anything mechanical. I stress at every orientation to our clients that RVing is an active adventure. It is not a vacation where one does not have to be active, proactive, and work as a team. I even say, "if you are looking for a vacation where you sit on the beach and have a waiter bring you cocktails all day, this is not the vacation for you." Also, as owners, we do not dictate the prices of the insurance. Those are standard prices set by the insurance companies at a reduced price through outdoorsy. We do require insurance, as it protects the renter for accidents etc. All of this being said, I would like to say that we would still welcome "K" to rent from us in the future. I would like to think that, in review, we were fair and accommodating and that sometimes things just are out of our control. Believe me, we want our renters and fellow RVers to have a wonderful adventure when they rent from us.
We really enjoyed our experience with Mike’s Fleetwood Pace Arrow! We drove it from Ohio to the Badlands and Black Hills area in South Dakota then to Devil’s Tower, Wyoming. The RV drove well, was extremely clean and well-stocked with everything we needed to hookup, camp, drive and enjoy the...
Awesome experience and wonderful rv.