2020 Axis RV ! Super Easy driver! Sleeps 6! RENT ME!

Beautiful RV. Very easy to drive. Lots of space for storage, etc. Chris was very easy to work with and we had a fantastic trip.

This RV looks too old for a 2020 car. Several items were broken, like the fans on the ceiling, drawers; the fridge door was almost impossible to open. Some doors for storage are not working. The sewer hose is tough to use, I guess it is a factory defect, but it hurts. Everything was too dirty, and we spend a couple of hours cleaning everything up. An Android tablet controls the entire system. Every day it got disconnected, and we needed to unplug the car off the power and reboot the tablet. Sometimes it occurred during the night, and I needed to go out to unplug the car. All equipment (heater, AC, water heater, etc.) stops working when it occurs. The owner was kind and helped me to work on it. But these items need to be fixed to avoid annoying future renters. There is no wifi. There is no exterior storage for any travel bag. Tiny car because the project is not good. Everything is noisy when driving.

Had a great time renting this nice RV! Everything worked and was easy to use. Chris responded quickly to the few questions we had. We would definitely rent this unit again.

We had a wonderful trip. The RV was perfect, and Chris was super helpful the whole time if we had questions about anything, from start to finish. 10/10 would very highly recommend! No way you could be disappointed!

Extremely unprofessional host. The RV itself was nice with minimal problems, but the host was unprofessional. This was our first trip in 17 months and we were really excited. Unfortunately, the experience left us with a lot to be desired.

1. The listing said Wifi was included in this RV. One week before we left, we asked the host about the Wifi [we both work from home and were renting for 3 weeks so needed this figured out] He said that the Wifi was $20 a day. This was nowhere on the listing.

Before responding to him, we took screenshots of the entire listing and then let him know that the listing did not have this fee listed.
He said that it DID have it listed and to "go look again" to which we had done, and within 2 minutes, the $20/day fee had been magically "added" under the "extras" portion of the listing.

We had screen shots of the entire listing and the host went ahead and added it after it was not there when we booked and tried to pretend like we just didnt see it. This was not appreciated but we decided to try and make the best of it.

2. When we arrived and got the RV, we clarified that we indeed get 4 hours of generator use a day. He said no, "it is 3 hours of generator use." Indeed, the listing online and the paper contract said we had 4 hours a day of generator usage.

We asked him if he could honor this and he said no. He scratched out the paper contract which said 4 hours [as did the listing online] and hand-wrote "3 hours" and uploaded it to Outdooorsy so they also saw this on their end as well.

3. For the price, a lot of things are broken in the RV such as a variety of drawers, and most annoyingly, the handle of the fridge. The host said that previous renters kept breaking off the handle of the fridge and he just stopped fixing it.

I grew up RVing for the majority of my life and for a price of almost $7000, I would have expected the fridge to not have a broken handle. If it was a normal fridge this wouldn't be worth mentioning, but in an RV fridge things must "clamp" in order to stay shut so trying to press your fingers on the specific sections of the fridge to unlock it every time was a pain.

4. In the first 48 hours, we called the host with multiple questions regarding the dump, the water levels being lower in real life than the gauges said, and a few other random things. On our second day, he told us "to use common sense" and to use our brains and to only call him if something major happened like we got into an accident or a pipe or something major broke.

Again, for the price of $7000 this was not appreciated and not very good customer service.

5. We had a fairly early flight to go back home when we dropped off the rental. We messaged the host multiple times in advance notifying him that a 7:45am drop off time was when we needed to drop it off. He said it was early, but not a problem. I confirmed this with him 2 days in advance, then a few times the night before. I wanted to be 100% sure that he was on board with this early drop off time.

When we arrived at the drop off location, he did not answer his phone and was nowhere to be found. We waited for 30 minutes which resulted in me calling Outdoorsy in a panic becuase we didn't know what to do and we didn't want to miss our flight! Outdoorsy [I presume] got in contact with him and he came out shortly after and called me moments after I hung up with Outdoorsy.

When he arrived, he blamed us. This was quite shocking. He said the "check out" process takes 30 minutes and what were we thinking? I was thinking we arrive at 7:45am and by 8:15am we would be on our way to the airport for our early flight. Not beginning the check out process at 8:15am!

This was after multiple follow ups in the night before and the days leading up to this. There was no excuse for being 30 minutes late other than a profuse apology, which we did not recieve.

He told us we should have told him what time the flight was [not necessary as we said we needed to meet at 7:45am] and that we were checking in special baggage [again, not necessary]. Everything about him being late was blamed on us.

If just one of these things had happened, it would be whatever, but the fact that they kept happening throughout the beginning, during, and after the trip really left us feeling upset and gaslit.

We have screen shot evidence of almost every single thing listed here either through the Outdoorsy app or over text message so it isn't like we are making any of this up for any sort of personal gain.

We are simply sharing this so if you are considering this listing for the lovely Class A RV, you are aware it has a bit of wear and tear for being a 2020 and that the experience with the host leaves a lot to be desired. 

This was our first RV experience and it did not disappoint. Chris was informative when RV was dropped off all the way to pick up. Had a couple of questions along the journey and he either answered immediately or responded promptly and patiently walked me through. The RV was very clean and easy to operate. I am looking forward to renting one of Chris’s RV’s again soon.
Paula D-