RENTAL AGREEMENT TERMS & CONDITIONSSUMMARY
The following is a summary of the rental conditions for Pacific Overlander. Please contact us with any questions you may have.DRIVER'S LICENSE & AGE RESTRICTIONS
All drivers must be at least 25 years of age and posses a current and valid driver’s license. Drivers 70 years of age and older must submit general health information to underwriters prior to approval. Proof of a foreign driver’s license as well as a current passport are required for international drivers. Additionally, we require that the driver’s license be held for at least one year prior to the rental period and have an expiration date outside the rental period. All drivers must be able to present the original driver’s license at the time of pick-up. Proof of insurance is required prior to vehicle pick up and may be purchased as needed. Additional drivers (a maximum of 3 additional driver allowed per rental vehicle) must be approved and listed on the rental agreement in order to drive the rental vehicle.DRIVING RESTRICTIONS
Travel within the US and Canada is permitted, while travel into Mexico is prohibited. Our rentals may be used on unsealed dirt roads, however they are not intended to be used for "rock-crawling" or in designated or undesignated off-road areas (such as SVRAs) and on closed roads (excluding country and state maintained roads), as such the use of our vehicles in these applications and settings is strictly off limits. While our vehicles are allowed in the Black Rock Desert, travel to Burning Man is prohibited due to the wear and tear encountered on the playa during this event. If you travel in a restricted area you will be liable for all damages to vehicle, tires, windshield, additional equipment, and towing charges, along with any additional expenses resulting from breakdown or accident. Of course, the consumption of alcohol or intoxicants while operating any vehicle is prohibited.PICK-UP & DROP-OFF
All pick-ups and drop-offs are scheduled by appointment and these services may not be immediately available outside of your scheduled appointment window. If you are unable to meet at the schedule time, please contact us directly.Pick-up and drop-off may occur during office hours from 9:00am – 6:00pm, daily, and is scheduled by appointment.Pick-up or drop-off when performed outside of the designated office hours and during a scheduled time will be assessed an additional fee of $50/hour for every hour held after 6:00pm or equal to the vehicle’s daily rental rate unless otherwise specified.No refunds are applied in the event of a late pick-up or early drop-off.If you are concerned about missing a prearranged pick-up or drop-off time, please contact us and we will do our best to accommodate you.RESERVATION DEPOSIT, PAYMENTS, & CANCELLATION
Please note the following deposit, payment, and cancellations terms:A non-refundable deposit of $200 or 20% percent (whichever is greater) is required to secure a rental.Reservations cancelled within 48 hours of booking receive a full-refund of deposit amounts.Reservations 15 days or longer in duration require a non-refundable deposit of 50%, taken at the time of booking.50% of the rental balance is due 60 days prior to pick-up and is non-refundable.100% of the rental balance is due 30 days prior to pick-up and is non-refundable.Rescheduling requests may be subject to additional fees. Rescheduling requests within 30 days of departure will be considered cancellations.All "one-way" rental fees are nonrefundable regardless of cancellation.All cancellations and rescheduling requests must be submitted in writing to Pacific Overlander.Please note the following:Rentals are assessed on a daily basis, by the calendar day, and not on an hourly basis.Prices reflect a minimum rental duration of 4 days and are discounted for longer term rentals. For rentals from 1 to 3 days in length please contact us for a quote.Miles are charged at $0.35 cents per mile. At drop off, if you have driven less than the amount covered by your deposit, you will be refunded at the corresponding mileage rate from your deposit amount. At drop off, if you have driven more than the amount covered by the deposit, you will be charged for excess miles at the rate.An $75 cleaning fee is applied to all rentals, allowing for you to enjoy your trip without worrying about returning a fully-cleaned vehicle and equipment.Vehicles must be returned with a full tank, or as provided. Fuel will be charged at $15 per 1/8 of a tank if returned below this level.Renters must be 25 years of age or older.All drivers must present proof of "full-comprehensive" insurance, with both liability and collision coverage, at the time of rental or may purchase through us as needed.All driver's must have a current and valid driver's license and passport (international travelers), along with a credit card matching the main driver's name.Pick-up and return hours are between 9 a.m.- 6 p.m. and will be coordinated accordingly.All vehicles must be returned to the prearranged drop-off location, unless otherwise specified.While we understand that plans can and do change, often due to unforeseen and sometimes unpleasant events, our cancellation terms are final and binding. We highly recommend all rental clients consider purchasing traveler's insurance to protect themselves from last-minute cancellations. Certain extenuating circumstances may at times impact these Terms and we reserve the right to amend them at any time, so please check our website periodically to stay up-to-date. Please refer here for reference to our adjusted Terms due to COVID-19.RENTAL PERIOD
Our minimum rental period is 1 day (single day rentals must be picked up and returned between 9:00am - 6:00pm on the day they are reserved, and are not considered an overnight rental term unless they are rented for 2 days).Our maximum rental period is 30 days. Please contact us to discuss any rental requests outside of this maximum rental period.RATES
Rentals are assessed on a daily basis, by the calendar day, and not on an hourly basis.Miles driven are charged at a rate of $0.35 cents per mile. At drop off, if you have driven less than the amount covered by your $500 deposit (held a day prior to departure to cover incidentals), then you will be refunded at the corresponding mileage rate. At drop off, if you have driven more than the amount covered by the deposit, you will be charged for excess miles at this rate.One-way travel is accommodated with an additional fee. Please inquire directly to receive a quote.CURRENCY
All transactions are conducted in US Dollars ($US).Refunded amounts may vary from the amount of the initial deposit charged on your card, as exchange rates are changeable: Please note that we do not accept any liability for this variance.Refunds to credit cards are contingent on the renter's financial institution and may take up to 15 business days to process.Please note that some international transactions may incur and additional processing fee (~3%). Please request bank wire instructions to avoid these fees.Discounts and promotions, when offered, are non-combinable and non-transferable.INTERNATIONAL DRIVERS
All foreign drivers are required to have a valid driver's license from your home country as well as a passport.Foreign drivers are also required to provide proof of full-comprehensive auto coverage prior to pick-up or must purchase this through us.For more information on license and insurance requirements please contact us directly at info@pacificoverlander.com or visit our Frequently Asked Questions page.Full-Comprehensive Insurance is available for purchase from Pacific Overlander during the booking process.ADDITIONAL EQUIPMENT
All equipment provided (tent, cooler/fridge, stove, cookware, etc.) is the responsibility of the client to maintain during the duration of the rental. You authorize us to charge all replacement costs to the credit/debit card for any rental equipment returned damaged, broken, lost, or stolen.Additional equipment is subject to availability and any failure of Pacific Overlander to provide this equipment does not allow the cancellation terms to be void.Rental requests for additional equipment cannot be cancelled on the day of pick-up and must be paid for.ACCIDENTS
If an accident occurs, contact us as soon as possible, and we will work to get you back to enjoying your trip as fast as possible.We do require that you gather information from the other party (license, insurance, and contact information).You may need to file a police report if there are extensive damages (in excess of a $1000 or resulting in injury) or involve a third party.Our optional insurance provides up to $1 million dollars in liability and $250 thousand dollars in collision protections. Should you select this option, you authorize us to apply your full security deposit as well as any overages up to $1500 towards the deductible ($1500).ROADSIDE ASSISTANCE
All Pacific Overlander rentals come with optional roadside assistance, available as an add-on, and applicable throughout the continental United States. In the event of mechanical issues, please contact us immediately.We aim to get you back on the road as soon as possible, and should your vehicle be unavailable overnight due to being held at a repair shop, outside of an at-fault incident, we will refund that day’s rental as a credit to you to be applied to a future rental with us.When available, we will provide you with a replacement vehicle and in the unlikely event that the vehicle cannot be fixed or replaced, we will refund the remaining days of the rental agreement as a credit with us, and we will assist you in reaching the nearest destination.MAINTENANCE & RESPONSIBILITY
While we recognize that driving conditions can at times be unpredictable, you are required to protect the vehicle against inclement weather and other road hazards. Failure to do so will result in damages due to the customer. While our fleet comes equipped with snow and/or all-terrain tires, we advise you to use your best judgement and only travel when you are comfortable in your abilities to handle the driving conditions presented. Below are a list of further responsibilities and considerations.All new damage to the vehicle and equipment is the responsibility of the renter regardless of fault.New damages resulting in a vehicle being returned to us or replaced with a subsequent vehicle (if available) will be subject to additional fees including but not limited to the cost of a second rental (daily rental fee), vehicle transfers (relocating vehicles), towing, and other related costs. Vehicle replacement is entirely at our discretion.Protect the vehicles paint from "pin-striping," which occurs when traveling in areas with overgrown vegetation and brush. Excessive damage will result in a detailing fee of $150.Use the correct fuel on the given vehicle at all times.Return both vehicle and equipment in a clean and respectable state. If returned in a state requiring excessive cleaning requiring work beyond our included detailing fee, an excess cleaning fee of $150 will be assessed. Please note that vehicles can not be driven through mechanical car washes due to potential roof top tent and equipment damages.We replace and change tires on a regular basis and inspect windshields with each rental. All damages incurred to the tires/wheels and windshield are the customer's responsibility. Please note that a crack to a windshield or 3 or more rock chips will require full replacement.VEHICLE TRANSFERS & ONE-WAY RENTALS
Vehicles must be collected and returned to our predesignated pick-up and drop-off location.One-way rentals are offered only as a prearranged option and may not be added during the course of your rental.Failure to return to our designated drop-off location may result in a relocation fee being charged of up to $1000.SMOKING
Smoking of any kind inside our vehicles is strictly prohibited.Evidence of smoking will incur a $500 cleaning fee and be assessed to the renter’s credit card upon return of the vehicle.ANIMALS
Dogs (2 max) are permitted with prior approval and require a $50 pet cleaning fee.Evidence of an unapproved pet in the vehicle will be assessed a $100 fee.CITATIONS & TOLLS
If we are notified by authorities that we may be responsible for payment of a Citation, a $50 processing fee will be charged for each such notification.If we pay any one of the Citations, you authorize us to charge all such payments and all processing fees to the credit/debit card you used to pay for this rental.If Toll Fees are incurred during the rental period, you authorize us to charge all such payments to the credit/debit card you used to pay for this rental without incurring additional processing fees.VEHICLE CONSULTATION
On pick up of the vehicle our staff will provide a complimentary vehicle consultation. This includes an explanation of all the interior and exterior features of the vehicle as well as driving tips.DEFINITIONS
“Agreement” means all terms and conditions found on both sides of this form, any addenda and additional materials we provide at the time or rental. “You” and “your” means the person identified as the renter on the reverse, any person signing this Agreement, any Authorized Driver and any person or organization to whom charges are billed by us at its or your direction. All persons referred to as “you” and “your” are jointly and severally bound by this agreement. “We”, “our” or “us” means the business named on the reverse. “Authorized Driver” means the renter, the renter’s spouse, the renter’s employer and co-worker if engaged in business activity with the renter while using the Vehicle and is at least age 21, and any additional driver listed by us on the Agreement, provided that each such person has a valid driver’s license. “Vehicle” means the motor vehicle identified in this Agreement and vehicle we substitute for it, all its tires, tools, accessories, equipment, keys and Vehicle documents. “CDW” means Collision Damage Waiver.RENTAL, INDEMNITY AND WARRANTIES
This Agreement is a contract for the rental of the Vehicle. You agree to indemnify us, defend us and hold us harmless from and against all claims, liability, costs and attorney fees we incur resulting from, or arising out of this rental. We make no warranties, express, implied or apparent, regarding the vehicle, no warranty of merchantability and no warranty that the vehicle is fit for a particular purpose.CONDITION AND RETURN OF VEHICLE
You must return the Vehicle to our rental office or other location we specify, on the date and time specified in this Agreement, and in the same condition that you received it, except for ordinary wear. Service to the Vehicle or replacement of parts or accessories during the rental must have our prior approval. You will check and maintain all fluid levels. We may repossess the Vehicle at your expense without notice to you, if the Vehicle is abandoned or used in violation of laws or this Agreement.RESPONSIBILITY FOR DAMAGE OR LOSS; REPORTING TO POLICE
You are responsible for all physical and mechanical damage to the Vehicle, missing equipment, and our administrative expenses connected with any damage claim in accordance with Cal. Civil Code section 1936, whether or not you are at fault. You are responsible for loss due to theft of the vehicle and all damage due to vandalism that occurs in connection with a theft, if you fail to exercise ordinary care while in possession of the Vehicle. You are responsible for damage due to vandalism not associated with theft of the Vehicle to a maximum of $500. Allowing a person who is not an Authorized Driver to use the Vehicle is not an exercise of ordinary care, but a willful, and reckless act and is a breach of this agreement. You must report all accidents involving the Vehicle of theft of the Vehicle and vandalism to us within 24 hours of occurrence, and to the police as soon as you discover them.COLLISION DAMAGE WAIVER
If you accept and pay for CDW upon return of the Vehicle or termination of this Agreement, we will waive our right to collect from you for physical and mechanical damage to, or loss of, the Vehicle. We will not waive this right if damage to the Vehicle results from your: (a) intentional, willful, wanton, or reckless conduct; (b) operation of the Vehicle under the influence of drugs or alcohol in violation of Section 23152 of the California Vehicle Code; (c) towing or pushing anything; or, (d) operation of the vehicle on an unpaved road if the damage or loss is a direct result of the road or driving conditions; (e) use of the Vehicle for commercial hire, or use in connection with conduct that could be properly charged as a felony; (f) use of the Vehicle in a speed test or contest, or in driving training activity; (g) operation of the Vehicle by a person other than an Authorized Driver; (h) operation of the Vehicle outside of the United States; (i) use of the Vehicle after you provided fraudulent information to us, or you provided false information to us and we would not have rented the Vehicle if we had received true information.INSURANCE
You are responsible for all damage or loss you cause to others. You agree to provide primary auto liability, collision and comprehensive insurance covering you, us, and the Vehicle. If you do not have liability insurance, or if the state law requires us to have liability insurance, we will provide an auto liability policy (the “Policy”) that is secondary to any other valid and collectible insurance whether minimum levels prescribed by the vehicular financial responsibility laws of the state where the damage or loss occurs. The Policy provides uninsured or under-insured motorist coverage only in states where we are required by law to provide it. Coverage is void if you breach the terms of this Agreement or if you fail to cooperate in any loss investigation conducted by us or our insurer. You and we reject no-fault and uninsured or under-insured motorist coverage. Giving the Vehicle to an unauthorized driver terminates our liability insurance, if any. If a liability loss occurs, this agreement shall be construed according to the laws of the jurisdiction in which the loss occurred.CHARGES
You will pay us on demand for all charges due us under this Agreement that are allowed by law, including, but not limited to: (a) time and mileage for the period you keep the Vehicle or a mileage charge based on our experience if the odometer or its seal is tampered with or disconnected; (b) charges for additional drivers; (c) charges for optional products you elected to purchase from us; (d) fuel, if you return the Vehicle with less than when rented; (e) applicable taxes; (f) loss of, or damage to, the Vehicle, which, includes the cost of repair or the retail cash retail value of the Vehicle on the date of the loss if the Vehicle is not repairable or if we elect to sell the Vehicle without repairing it, plus our administrative fees incurred processing the claim as limited by California Civil Code Section 1936; (g) all fines, penalties, forfeitures, court costs, towing, storage and impound charges, and other expenses involving the Vehicle assessed against us or the vehicle during your rental, unless these expenses are our fault; (h) expenses we incur in location and recovering the Vehicle if you fail to return it or if we elect to repossess the Vehicle under the terms of this Agreement: (j) a 2% late payment fee (or the highest amount allowed by law, if lower) on all amounts past due; (k) 1.5% per month interest, or the maximum amount allowed by the laws of the State of California, for monies due us but not paid upon return of the Vehicle; (l) $50, plus $5/mile for every mile between the renting location and the place where the vehicle is returned or abandoned, plus any additional recovery expenses we incur; (m) $25 or the maximum amount permitted by law, whichever is greater, if you pay us with a bad check; and (n) a reasonable fee not to exceed $150 to clean the Vehicle if returned substantially less clean than when rented.DEPOSIT
We may use your deposit to pay any amounts owed to us under this Agreement.YOUR PROPERTY
You release us, our agents and employees from all claims for loss of, or damage to, your personal property or that of any other person, that we received, handled or stored, or that was left or carried in or on the Vehicle or in any service vehicle or in our offices, whether or not the loss of damage was caused by our negligence or was otherwise our responsibility.BREACH OF AGREEMENT
The acts listed in paragraph 5, above, are prohibited uses of the Vehicle and breaches of this Agreement. Allowing a person who is not an Authorized Driver to use the Vehicle is a willful, wanton and reckless act and is a breach of this agreement. You waive all recourse against us for any criminal reports or prosecutions that we take against you that arise out of this Agreement.MODIFICATIONS
No term of this Agreement can be waived or modified except by a writing that we have signed. To extend the rental period, you must return the Vehicle to our rental office for inspection and a written amendment by us of the due-in date. This Agreement constitutes the entire agreement between you and us. All prior representations and agreements between you and us regarding this rental are void.MISCELLANEOUS
A waiver by us of any breach of this Agreement is not a waiver of any additional breach or waiver of the performance of your obligations under this Agreement. Our acceptance of payment from you or our failure, refusal or neglect to exercise any of our rights under this Agreement does not constitute a waiver of any other provision of this Agreement. Unless prohibited by law, you release us from any liability for consequential, special or punitive damages in connection with this rental or reservation of a vehicle. If any portion of this Agreement is deemed void or unenforceable, the remaining provisions are valid and enforceable. USC California 031005
Roadside assistance on every rental, plus help planning your trip or operating the RV.
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