11 - 2019 Palomino Puma - double bunks "e11even"


22 reviews

(4.8)
5
100 %
4.7
93 %
4.7
93 %
4.8
96 %
4.8
96 %

Communication

5

Cleanliness

4.7

Maintenance

4.7

Value

4.8

Listing Accuracy

4.8

Leslie A.

5October 2023

I don't usually leave reviews but this one warrants a review. Carlos was extremely responsive and timely with questions prior to renting. Once we confirmed the rental, he communicated well about dropping off the RV to our destination. We have rented several RV's as well as owned our own, so we have some knowledge to compare to and Carlos is a pro and definitely has his customers in mind when setting up the RV. Everything was perfectly setup and ready to be used. He sent a thorough "how-to" video for how to use everything in the RV which was SO helpful. The AC was running when we got there but we needed the heater in the middle of the night, flipped the switch and it fired right up, my husband was thrilled! The RV was clean, smelled fresh and stocked with what we needed. Bathroom/bathtub was really clean. Everything worked the way it was supposed to and seemed to be well maintained. We will definitely rent from Carlos again! 10 out of 10 stars.

Jaton T.

5September 2023

Excellent camper! The whole process was very easy and convenient. I will definitely be renting again!!

Lee O.

5August 2023

Excellence service. And communication. Prices are good. Carlos is easy to work with will recomend this service to friends. I’m a repeat customer.

Deborah C.

5August 2023

Carlos provided great service! He went above and beyond when we decided to take our trip one day earlier than expected at the last minute. The camper was very clean and ready to go!

Ruben R.

5June 2023


Sumesh P.

5August 2022

clean RVs. Carlos responds very fast to queries and issues. Will definitely use the service again

Sugey V.

5August 2022

Our experience was awesome!!!! Super easy. Carlos always responded promptly all of my questions and my messages. Would recommend 100% and will keep him in mind for future trips.

Elizabeth P.

5August 2022

Our camper was spotless. It had a super comfortable mattress. It was a great experience. We're planning on doing it again next.

Ruby R.

5July 2022

Love renting from this place! Always so clean and Carlos does a great job setting everything up! Thank you!

Helen K.

4.5July 2022

Thank you for all you did to make another reunion a success

Christina L.

5June 2022

Great communication

Clarke W.

5May 2022

Carlos is a top notch RV man to deal with. Every step of the way he was right on top of all the developments. He was on time and set up the RV as per our instructions. He even showed up to save us after we got locked out! Thank you so much!!! I would give this rating a 4.9 if I could, just because things were not as clean as my wife likes them and there were a couple of things that were broken, like the pancake griddle. Pancakes were not on our menu that week! In all I give J’s RV Rentals an Excellent! Excellent! Excellent!

Bobby H.

0October 2021

Excellent! Great experience.

Everett M.

5October 2021


Christina W.

5June 2021

The RV was great and we will be renting with you again!

Matt H.

5June 2021

Great Rv rental

Jordan M.

5October 2020

We had a great time in the RV, Carlos was amazing. He has gone in and retrofitted the entire RV to make the set up and use very user friendly (even for those who non-RV people!) He was super helpful, and responsive. The Camper was clean, and in great shape, comfortable. This was our very first time using an RV and it was a great experience. We have 4 little kids and everyone was comfortable. Thank you again for everything!

Eljuanda S.

1June 2020

My name is ElJuanda Sharp, I am still waiting for my refund from my second cancelation to be put back in my acct. appreciate your promptness in this matter. I have tried contacting outdoorsy several times, but cannot get through.
Thankyou

Carlos’s answer

Not sure how outdoorsy customer service promptness in processing a refund for a canceled booking has anything to do with me???

Michelle S.

4January 2020

Carlos did a great job of explaining the ins and outs of the camper. He was always quick to respond by email. The only issue we had was the front camper jacks would not retract properly. We fixed it for the short term until we could return to Lubbock. Camper was stocked and bedding provided (bunk beds a little hard).

1 Photo submitted by Michelle S.


John R.

5October 2019

We found Carlos had given significant thought to his customers by going the extra mile in providing amenities such as a bag of ice in an already cold refrigerator. Snacks as well as a case of water with some already refrigerated.
He was very patient in explaining the operations of the equipment to a "newbie" along with show and tell.

Michael R.

5September 2019

Carlos provides everything you need for trip and he is very helpful if you have any problems!

Tonya D.

5August 2019

This is the first time we have ever used a travel trailer. Carlos went over everything and answered questions before we left on our trip. Really recommend Carlos and will be going to him if we have a future camping vacation.

Steve T.

5August 2019

Made the weekend remembering

1 Photo submitted by Steve T.