2017 Class A Forest River Motorhome

First and foremost, there was a minor issue w the faucet from the previous renter and a malfunction with the slide yes ...we have such short turnaround times that We had less than 24 hours to get it to our mechanic who does do regular service and maintenance on a continuous basis especially during this season of such high demand. We contacted this renter and offered a cancellation with full refund he declined. The RV is three years old. While there may have been those two items that needed to be fixed it certainly does not need TLC and the renter was very happy when he received it....The RV was not late, in fact our normal pick up time being 4-5 PM the RV was actually 7 to 8 hours early. We always strive to be as accommodating as possible, a 9 AM arrival is Not typical, merely it was an over arching courtesy. He did not pay extra to have it for the day and our pick up/ delivery times are clearly stated on the website and contract they are likened to hotel check ins and checkouts. The RVs we have are always well-maintained and 99.9% of all of our renters are extremely satisfied and we have many repeat customers... regarding the other claims , it was user error that he didn’t light the pilot on a gas stove and we thoroughly explained that to him..once he lit the pilot the stove worked fine. No one has ever complained about ice cubes and wanting to use water for ice from campground connections or tank water generally speaking, people find dirty..it’s not anything about owners preference. Really a pretty silly comment to leave in general. There is always a wealth of items in the RV and is always well stocked; we definitely went out of our way to drive 30 miles across town to deliver it and to pick it up and we did show the renter how to inspect and use sewer lines including visual inspection down into the tank...the tank did in fact still have matter inside of it upon return. In order to resolve his issue he could’ve simply produced a receipt for dumping. This certainly was an odd renter situation, we have multiple RVs and multiple platforms and our proud to have a 99.9% success rate

As such, we always communicate thoroughly and make ourselves available w technical assistance operational items, or even help with directions 18 hours of the day and there is certainly no such thing for us as a “text response only”when dealing with guests who are out in our personal RVs... that would make no sense whatsoever. We want to make sure that we are in direct contact and that people get help when they need it, have an enjoyable vacation and our property is protected as well.

We give all of our guests 1.5-2 hours of training which includes a walk around and inspection and Mr. fester was no exception. In fact he took several phone calls from his wife encouraging him to hurry up. We always make sure that our guests are 100 hundred percent comfortable before they leave and we encourage them to walk around and also point out anything they may find. The damage that was done during the rental is subject to insurance claims and a deductible determined not by the owners but from the insurance company. It was unfortunate that Mr. fester backed into a tree and also cracked the windshield and other minor issues but those were pointed out to us and all signed off on and the return form. Mr. fester also suggested that they wanted to use all of their own pots, pans, dishes etc. All guests come to expect and have appreciated the amenities that we have on board including a few games for children and a first aid kit. All of those items were disposed of into a trash bag for his trip, stating that they would not use anything that did not belong to them. The kitchen items and other essentials were later returned in trash bags. Mileage and overages related to long-distance trips are something that are always clear, upfront and written in the contract and again never in question. Unfortunately, it is only the people who

cause damage to others’ property feel

a negative review is in order.