Everything worked great!

They changed the RV we had booked without any warning. I only realized something was different when I opened the Outdoorsy website a few days before the trip and noticed the RV was no longer the black one I had reserved a year in advance, but a white one instead. I only received an explanation after I reached out, and was told the original RV had maintenance issues. Pickup was also confusing. We were given the address of a large mall, but no clear instructions on where in the mall parking lot to meet. We had to drive around looking for an RV and hope it was the right one. Communication was sporadic, and there was no direct contact number provided for pickup questions or RV issues. The RV also did not come with pillows, sheets, or bedding, which apparently requires an extra package or charge. That was not made clear enough ahead of time. The biggest issue happened when the canopy would not retract, leaving us stuck for hours with no response from the host. That lack of support during an active problem was extremely frustrating. The RV itself was nice, but the poor communication, last minute vehicle change, confusing pickup process, unexpected bedding issue, and lack of timely support made this a bad experience overall. I would not recommend booking with this host.

Had a wonderful experience. Courtney and Bobby were extremely informative and I was happy that they were the ones who helped me. It was my first time RVing on my own and I was definitely nervous. They put me at ease and I was well prepared for my trip. The unit I rented was in wonderful condition, had everything i needed and the ride was smooth and comfortable. Thank you UT for great experience.