2 reviews
(3)
Anastasia P.
5September 2022
We had a great time renting through Kirk and Mandy. Thanks for making our trip that much better! Hope to use RV life is good in the future.
Ali H.
1November 2020
DO NOT RENT FROM THIS COMPANY/OWNER!!! this person is a complete scam artist. I rented this RV for 30 days. Upon getting the RV several items were noted to have issues, non of which were dealbreakers...or so I thought. We noted the items and took the RV.
Kirk’s answer
Ali we have never in 2.5 yrs had a unit so damaged as what you did to it on your 30 day trip. Your not only broke the dinette back seat and ripped out the screws but you also bent the metal support to the jack knife couch which made it inoperable to use as a bed. You broke the outside speaker off the bracket on the entertainment center under the awning and then lastly you hit something on the passenger side of the outside of the vehicle and broke the trim piece off from under the side door and badly dented the metal frame of the RV. We appreciate you putting the broken piece in the outside cabinet so we could find the right replacement part but to this day you still have not acknowledged the damage and was probably the reason you dropped the RV back off after hours so you we couldn't go through the unit with you present which then you would have had to sign off on the damage. We put our $90,000-$140,000 units on the line to allow renters like yourself to go out and enjoy the country in them but I'm sorry if you were held accountable for the damage you caused. Outdoorsy did an extensive review of the damage, photos and the insurance company who also put a price on the damage and even they to came to the conclusion of the cost to do the repairs. Why you would think that it would be our company's obligation to fix the damage you caused? We trust that you will bring it back in the same great condition that you take it out in and unlike your experience you can see that almost all renters that rent from us give us 5 stars. It's not because we have units that look good but just on the verge of falling apart. We take pride in our customer service and the vehicles we have and we are probably one of the only rental companies in the fact that I give you my personal cell phone as the owner of the company to call me 24/7 if you have any questions or issues with your unit along your trip no questions asked!
4 Photos submitted by Ali H.