Neil was very nice and informative. He was kind enough to let us leave our car in his yard (saving us lot of time). We have been renting RV’s for our longer vacations for a few years now and thus far this has been the best overall experience. We drove from Ma to NC for one of our annual trips. There are some minor issues which Neil is in the process of fixing. I won’t get into those because every RV has issues. Neil has lots of upgrades making the trip a little nicer. I will say the Thor Axis does indeed drive like a class C, maybe even better than one. The handling and ride is real nice, even at highway speeds. For a small family or couple this RV is a great pick for the money.