This was a very confused trip from the beginning. Unfortunately, there was a death in the family of one of the RVthereyet principles, and the usual process for vehicle hand-off did not occur. Internally the vehicle was dirty particularly in the cupboards. However, the engine performed well even in high winds, and the gas mileage was as advertised. We do not understand the additional charge for insurance when we have coverage from out own insurance. They also charged us for exterior cleaning, despite sub freezing temperatures and slushy roads on our return.
We are so happy to hear the unit performed flawlessly and as advertised. Also sorry the inside of the cupboards were not up to our standards, we have not had this complaint before but take it seriously.
We obviously cannot control the weather and a dirty unit still has to be cleaned per our per-reservation conversation and your signed contract.
As for the insurance, per our per-reservation conversation - we require that customers use the platform insurance offered by Outdoorsy, unless you have state farm who is the only insurance company that will actually extend a written binder to guarantee coverage of our VIN/unit during the trip.
TNE WHOLE EXPERIENCE WAS GREAT! I HIGHLY RECOMMEND RENTING FROM THIS WEBSITE! EVERYONE WAS EASY TO GET IN TOUCH WITH AND SO HELPFUL.
Wow!! I cannot believe how well this sprinter performed. So easy to drive around, everything I needed on the inside so I did not need to get a hotel or a rental car! Went mountain biking up north in Minnesota and I was the envy of all of the other campers :-)