**WARNING: DO NOT RENT FROM ERIN UNLESS YOU WANT TO CLEAN UP THE LAST PERSON FECES**
My boyfriend and I had the most horrible experience renting the RV from Erin. From the beginning she was dishonest with us in regards to the pick up date. We understand things happen so we let that slide. This took a turn when we picked up the RV however.
While Erin was doing the walk around she opened the sewer compartment and literally sh*t water poured out with an ungodly like stench. On the walk around she showed us the levels (water, propane, grey water etc) which were ALL AT HALF CAPACITY and then said “oh the sensors are broken”. They were not. Another lie. Going back to feces water, everyone, including Erin were startled that there was fresh feces p*ss water coming out but, being new camper renters we thought that was perhaps just residuals (yeah I know our bad). Anyway we took the RV still hoping for the best as we were committed to our trip and in financially at this point, but as we started to drive, and the septic tank started to roll, the entirety of the RV was consumed in the most intense stench, like the septic tank had been baking in the sun for weeks.. NO human should ever be subjected to that stench, especially after paying $1500 dollars, when I can get a 5 star resort for days for that price. We were both 🤮🤢 to say the least. We then called Erin to see what we should do (again, we were still giving her a chance because we wanted to stick to our plans), she then told us WE should clean the tank ourselves by driving out somewhere to empty the tank, literally. 🤯. And all because she was in a massage appointment 😮🤬. So..okay... we waited for almost two hours for her to finish her appointment (costing us our day), She finally met us at an RV dump site where we had to wait another hour as other RVS were dumping THEIR sh*t out.. well trying to still be friendly, But obviously a little annoyed that we’re doing this, Erin was fully done up, hair, outfit, stunner shades, as if our time had meant nothing to her. A little vindication was seeing her glammed out pumping the sewage out of the RV. (See pic below.)
Anyway we never used the RV, we had to get a hotel room that night, costing us more money as the day was gone at that point and we were mentally turned off from the experience, a little grossed out and really needed showers. Early the next morning we returned the RV to her, not slept in, with nothing used, and a full tank of gas. Seeing that we didn’t used the RV, Erin told us we would get our full reimbursement, though we never got an apology form her, not once, for the bad experience.
The next step was trying to get our $1500 back. We reached out to Erin but not surprisingly she started to give us the run around then stopped communicating with us all together. We then reached out to Outdoorsy whom were understanding but couldn’t do anything past filling a complaint, our last option was for us to stop the payment on our banks end. All good right? WRONG!! We booked this RV in October 2020 and I woke up today Feb 1st 2021 to an Outdoorsy transaction of $676.02 taken out from my account. When we spoke to Outdoorsy they said the fees included gas unpaid for, propane (which it was at half tank when we took it and now charging us for full tank when we NEVER used the propane!!!), cleaning fee ( again, how could there be a cleaning fee when we never used it ?! 🤯🤔). All in all she squeezed any charges she could get from us totaling in: $676.02
The truth is she lied to us many times from the beginning, trying to pull a fast one on us and now cheat us out of money. So....
DO NOT, I repeat DO NOT rent from this unethical, fraudulent and liar of a person, oh we found out she was a lawyer makes sense, who was happy to make a quick buck on Covid renters wanting an RV to escape.
I NEVER write reviews of bad service but this was beyond “bad service” this was in bad FAITH. This is someone who is greedy and unethical providing a service as top notch where it’s more like a Motel 6 on wheels, as we dubbed 💩THE TURD CUTTER 6000💩. Erin purposefully and knowing tried to take advantage of people looking just to have a romantic weekend. Rent somewhere else!!
Picture provided below to show readers proof of what happened and that we DO NOT want anyone else going through what we went through.
Make sure it’s turd free 💩🚫
1 Photo submitted by Yanique K.
Well described and well equipped. Communication was solid regarding some minor mechanical issues that didn’t affect the trip that much.
Would rent again. The additions such as a table, bonfire equipment, nice dishware, and good chairs were all pleasant surprises.
Erin was responsive and easy to work with. The rig served us very well.
Excellent experience, beautiful van