2017 Thor Motor Coach Venetian G36


3 reviews

(4.7)

Mark W.

5July 2022

Marc did a great job of supplying information ahead of the trip so I could get familiar with the RV and its operation. He gives a thorough orientation which was extremely useful. We encounter some set up issues and a stuck outside cabinet, but Marc was very quick to respond to my questions and we had a very enjoyable experience.

Marc’s answer

Thanks for the review Mark!

Shane L.

5August 2021

Great experience with this RV, everything worked perfectly, Owner spent plenty of time going over all the features. Will be back again on our next adventure!

Heidi W.

4July 2021

We had a great trip, but experienced a couple of issues along the way with the RV that the owner wasn't willing to admit were issues. Outside of these problems that we experienced, we had a great time with family visiting National Parks & Monuments in the Western United States.

Marc’s answer

Heidi, we really enjoyed renting to your family and providing you with a luxury RV experience. Thanks for the 4 Stars! I'm disappojnted that we couldn't earn 5 out of 5, as that is my #1 priority with every rental that goes out.
If I'm not mistaken, there were a couple issues early on with the self-leveling system (tripped breaker) and filling the fresh water tank. I was able to work with your husband over the phone on both items immediately corrected both issues. You had one other issue that you brought to my attention on the 2nd to last day you had the RV, which was an issue with the dash lights not staying on or were too dim. I sent you a message with some possible solutions to correct the issue. I'm so sorry and feel horrible that you felt we didn't acknowledge or admit that there were a few issues. We will absolutely ensure that all renters moving forward have a clear solution to any issues they isn't come across when renting our coach. Again, thank you for the review and feedback!