The "Moab" Airstream was a very nice RV. We didn't have any issues other than the awning getting stuck. If I were only rating the RV I would give it a 5 star. The drop to 4 is based on my overall rental experience. We had requested the stabilizing hitch and a generator. When we arrived to pick up the RV, Taylor wasn't aware of either add ons. Also, the generator that he was offering wouldn't turn on the A/C, so we had to go and rent a generator that would. It took us over 2 hours to get on the road. A better checklist or process would have made the rental experience better.