Stress Free RVs [01] - M - 2021 - Perfect Couples Trailer

1. No Smoking inside any of our units -
Evidence of smoke smell/odor, discoloring, ash, or observation will result in full forfeiture of your entire security deposit, and an additional deep cleaning cost will be assigned, along with any other related expenses which will be charged to the renter. Please do not break our #1 rule.

2. Awning use is at renters' risk -
never leave an awning open in the extended position if there is no one present underneath it. Always retract when not in use. While wonderful to have extra shade, the powered awnings are all very fragile, and very easy to misuse, they are very expensive, and have very long wait times for parts to do repairs. This is a common standard rule when renting and is for your protection due to the cost being upwards of $5,000 to replace complete power awnings. Power awnings when over-extended will re-roll in reverse which causes damage, most units have a clasp that secures the awning in place, it is extremely easy to cause the clasp to bend which in turn will no longer hold the awning and can cause major damage, it truly is just way too easy to accidentally end up with a large expensive bill. There is a MINIMUM CHARGE OF $500 FOR ANY DAMAGE TO AWNINGS/AWNING CAPS. We suggest using pop-up canopies instead and can provide one complimentary upon request in advance. Otherwise, we rent 10x10 pop-up canopies for $20 each.

3. Please do not go on the roof ever, it is for maintenance purposes only

4. Renter must sign the rental agreement and provide a copy [this can be done online]
while this seems obvious, it's a critical part of every reservation in order to prevent complications. If we do not receive a signed agreement from a renter it is considered accepted by default with the renter acknowledging the unit is in perfect working condition.

5. Renter must submit their own pre and post-trip inspection forms [this can be done online]
we will always have our reports available on file and can send copies, but if there is ever a discrepancy it's important that you protect yourself in filling out the provided checklists and forms, please provide us with a copy, specifically at the start of your trip let us know if we missed anything or if there is anything at all that appears to be unsatisfactory, this way it can be notated by both parties, and addressed before you begin your vacation. At the end of your trip make sure to submit a post-trip inspection report with photos. It is best practice to have a Stress Free RVs representative meet with the primary renter at the start and end of each trip to conduct the inspections and walk-throughs together. However, it is not a requirement. We have tutorial videos available online and area available to assist as needed.

6. Let us know your destination and any major changes to your route, please and thank you
we just want to know where the units are heading and a way to reach you in case of emergency.
Please note there is a MINIMUM $1,000 PENALTY for lying to us and taking a unit to a festival without pre-approval.

7. We must have the names of all guests who will be using the trailer, including IDs for all guests over 18. Failure to provide this information to us prior to your trip start may result in additional charges and could end up canceling/voiding your insurance which means all accident/damage-related expenses would be out of pocket and charged directly to the renter.

8. When driving long distances you must add roadside assistance as a mandatory requirement
[this is for your benefit and is a requirement]

9. When traveling through very hot areas, plan to drive in the morning or evening
Trailer tires are not made for extreme heat, please be safe. Tires are NOT COVERED under insurance

10. Ask us questions, lots of questions, in advance and in real-time.
review the available documentation, messages, and/or videos (when applicable)
if you are unsure how to do something, just ask we are always happy to help
and we much prefer that you know the right way to operate anything related to the rental.

As per Outdoorsy policies:
- communication should always be done through the rental platform message system
- do not go over 55MPH while driving any RV / towing trailers
- do not go across any borders [this will void the insurance and forfeit your deposit]

Please note we provide 4 supporting documents included with every reservation, these are available online. We strongly encourage downloading, saving, printing and bringing copies with you, if needed we can provide additional copies. As long as there is cell service we can access and fill-in forms online or they can be printed out.

1. Electronic Supplemental Rental Agreement | Guidebook
This is included with every reservation and has our easy few rules, some helpful information, along with the below documents in one place.

2. Start of Trip Inspection Form
At the start of every reservation: BEFORE TAKING POSSESSION
The renter must submit the inspection form, take + upload photos, and notify us of anything that is unsatisfactory
Please do take your time going through the unit and ask questions!

3. End of trip Inspection Form
At the end of every reservation: BEFORE LEAVING THE UNIT
The renter must submit the inspection form, take + upload photos, and notify us of anything that is unsatisfactory

4. ADD ONS
We aim for good communication and complete transparency so any and all possible charges are listed for reference with descriptions.

All Add-Ons are available to select within your reservation for any extras or options you might need.

RENTER RESPONSIBILITIES:
- Notify Stress Free RVs PRIOR TO ACCEPTING POSSESSION regarding any aspect that is not satisfactory or non-functional. Failure to do so will result in the current renter being held liable for any and all repairs related to the return condition. It's extremely important to ask questions and complete the inspection checklist forms at the start and end of each reservation.
- refill propane tanks prior to returning/ending your trip
- empty out grey and black waste tanks, and clean the septic hose out
- clean and replace any used items back where they were originally stored
- leave the trailer in the same condition as you received it at the start of the reservation

Thank you and the most important thing is to enjoy your vacation! :)