2017 Thor Motor Coach Freedom Elite

Shelley Jenkins canceled the booking 0 days before departure. This is an automated posting.

Shelley was very nice and super flexible with pickup and return of the RV - not charging us for picking up the RV a day early. She did a good job showing us how everything worked and her pricing is competitive. Most everything on the RV worked properly the whole trip and we didn’t really have any problems. Gotta say the slide out bed was very comfortable with the memory foam mattress.

There are a few reasons I didn’t give 5 stars:

1 - Shelley could’ve communicated better with us via the Outdoorsy app. Sometimes taking a week or more to respond. Get her cell number for quicker response times if you plan to rent.
2 - the pictures on the website are from when the RV was new and are not entirely representative of the RV today. Mostly normal wear and tear, but it could use some refurbishing.
3 - the bathroom had not been cleaned very well and smelled up the whole RV when we flushed the toilet. Turned out the black water tank was not fully emptied when we picked it up and we thought it had been. Seemed to be a little better once we found a dump site a couple days in and flushed it out.

Otherwise, we enjoyed the trip and were comfortable throughout.

Shelley was great. Always answered our questions and had patience.

Shelley Jenkins canceled the booking 4 days before departure. This is an automated posting.