The owner was very responsive all the time, both long before our trip (we had many questions) and then during our trip (we only had a few questions but it was nice to get immediate responses all the time). The RV itself is easy to drive and operate, very clean and comfortable, the beds are nice and everything works. The owners are easy to work with and very nice and accommodating. Made everything quick and easy at pick up and return, and were super flexible with times. I strongly recommend renting from Nature Dens and this RV is great!