5 reviews
(2.6)5
100 %
Communication
5
Kayla H.
1August 2022
At first I thought everything was going well...
Beware! First with going through 3rd party Outdoorsy, be careful they add on additional fees at time of checkout which dramatically raises the cost of your rental. Also the "free" insurance is a complete scam, a $1500 deductible! For American Recreation the orientation of how to set up the camper was thorough but be sure to annotate any, I mean any damage or anything you feel is not functioning properly. For example, during the walk thru the sliding window would catch and you would have to slide it just right to open or close it. During my trip the one and only time we go to open it; it catches just right and shatters. I made a claim thru the pointless insurance and of course it didn't exceed the $1500 deductible. Either way I knew I was going to bite the cost, thinking my $500 would possibly cover most of it. I received a quote from American Recreation that was over $1100 to replace and install a new window. The smallest window on the whole camper cost almost as much as I paid to rent it in the first place. I did a search by part number from the quote provided and found the same window and parts for almost half the price that was quoted. Along with the quote they tacked on some additional fees admin fee of $125 and another $125 fee for the repair guys to come to their location. I feel the whole situation was a complete scam and was taken advantage of the price gouging that occurred. I wouldn't recommend renting thru Outdoorsy or from American Recreation to my worst enemy.
Beware! First with going through 3rd party Outdoorsy, be careful they add on additional fees at time of checkout which dramatically raises the cost of your rental. Also the "free" insurance is a complete scam, a $1500 deductible! For American Recreation the orientation of how to set up the camper was thorough but be sure to annotate any, I mean any damage or anything you feel is not functioning properly. For example, during the walk thru the sliding window would catch and you would have to slide it just right to open or close it. During my trip the one and only time we go to open it; it catches just right and shatters. I made a claim thru the pointless insurance and of course it didn't exceed the $1500 deductible. Either way I knew I was going to bite the cost, thinking my $500 would possibly cover most of it. I received a quote from American Recreation that was over $1100 to replace and install a new window. The smallest window on the whole camper cost almost as much as I paid to rent it in the first place. I did a search by part number from the quote provided and found the same window and parts for almost half the price that was quoted. Along with the quote they tacked on some additional fees admin fee of $125 and another $125 fee for the repair guys to come to their location. I feel the whole situation was a complete scam and was taken advantage of the price gouging that occurred. I wouldn't recommend renting thru Outdoorsy or from American Recreation to my worst enemy.
Mike’s answer
Kayla broke a window. When she found out how expensive it is to replace it, she fabricated the story of the window having prior issues in an attempt to get out of having to pay. RV windows are made of strong tempered glass, like a car, and they don't just shatter by being slammed shut, just like your car window doesn't shatter when the door gets slammed. She claims to have found the replacement parts cheaper, but has yet to provide us information to forward to the RV repair company as to who has the parts available for less. Yes, there an administration fee, which is standard practice. Yes, the RV repair company charges a fee for them to come to our location. The fee is cheaper than what it would cost us to pay for transportation to the RV repair company's facility. This saved Kayla money. The RV will be sitting for 6 weeks while we wait for the window to arrive from the factory. We will lose thousands of dollars while it's not able to be rented. We are horrible at scamming if this is a scam!
Jay J.
5September 2020
We used the trailer as a hotel room so we could isolate ourselves after driving from California to Michigan to visit family. It was perfect for that purpose. The only con is that husband is 6’4” tall so shower was short. We had the trailer delivered and set up because we had never used an RV before this. Mike was patient and efficient. He is much appreciated.
Abdo Y.
1July 2020
Bad service cancelled my reservation last minute with a answer
Mike’s answer
You made a request to rent less than 24 hrs from your desired pick up time that we couldn't accommodate. We notified you of this within an hour of you inquiring.
Josh J.
1July 2020
Kept trying to charge my card, even though he canceled right away and then canceled, right after spending 30 minutes trying to rent.
Mike’s answer
This just simply isn't true. We don't handle payments, Outdoorsy does. It's impossible for an owner renting their Rv on Outdoorsy to charge anyone for anything, we never even see your payment information.
Eric D.
5August 2018
Short 2 night trip up to mid Michigan. Rented camper, hitch and generator. Camper was brand new, I was the maiden voyage, so no complaints.
1 Photo submitted by Eric D.