I will not be renting an RV from John again. This is our first experience and we decided to go with outdoorsy because we like the idea of working with the owner rather than a company. I had asked if we could come a couple hours early to pick up the RV or if we needed to reserve a whole separate day and John was very nice about that and compromised at an earlier time. We wanted to get to our campsite before dark because we had little kids. On the way to pick it up, I received an email telling me he was running late. 2 hours at a McDonald's play place and we were finally able to start loading the RV. As soon as we got in, our baby climbed on the couch and suddenly had a white, clear, sticky/snotty substance all over his face. John said it was from his cleaning solution which he showed us and was definitely not the same consistency. YUCK!! I will try to upload a picture! I have one! As we were checking things before we left, we found out the TV doesn't work. We had brought movies for the kids for a night at the campsite. No big deal, but should be mentioned. The RV itself was great for evening with the kids. We left it at our campsite and never drove it besides to and from johns pick up spot. Upon returning, we were told we would not get $75 back from our security deposit because we broke the rear camera. The camera was on when driving from the moment we left the lot and never showed anything when in reverse. This was strange to us, but we figured that's how RV cameras are. It showed us the bumper as we drove and in a large RV, we figured that angle was set on purpose, not because it was broken. If it had changed at all during our time with it, we would have mentioned that to John, but because it was working the same when we received it, we didn't even realize there was anything wrong with it. I believe he either did not check it completely before he handed it over to us or used us as an opportunity to get it fixed. The RV itself was a bit of a hassle but nice for our kids and situation. The whole experience with John just left a bad taste in my mouth and unfortunately I don't think I will rent an RV again.